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Title:  Specialist, Quality Audit Program (m/f/d)

Requisition ID:  39721
Date:  Oct 16, 2021

Eschweiler, North Rhine-Westphalia, DE

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.



Location: Eschweiler, NRW

Contract details: Permanent, Full-Time

Start date: asap

Travel requirements: approx. 30% within EU and US globally

Contact person: Mara Stollenwerk



Job Summary:

In this role you will perform activities to support and carry out responsibilities for West’s Global Audit Program.  In close collaboration with internal stakeholders, you will ensure material, component and service suppliers on technical and quality issues.



Your Responsibilities:

  • You will audit business processes and follow-up to ensure CAPA completion for West Supplier Audits and Internal Corporate Facility Audits
  • According to audit program priorities, you will coordinate and realize global audits
  • You will play an active role of the continual development of the global auditor training matrix and in providing auditor training materials
  • In order to report Global Audit Program outputs, you will back the development of digital strategies
  • To define current quality trends, you will partake in the development, implementation, execution and continual improvement of supplier quality management processes and in audit evaluation
  • In collaboration with Supplier Quality Management and Procurement, you will ensure alignment with supplier risk mitigation strategy
  • To ensure compliance with all related external requirements, internal procedures or instructions, you will review, revise and create operating procedures
  • You will drive continuous quality improvement projects across the enterprise



Your Qualifications:

  • To succeed in this role, you will have at least Bachelor's degree in Science or related field
  • You bring three years of experience in Quality Assurance and one year in audit including hosting, preferably in a medical device or pharma industry
  • An understanding of the interpretation and application of quality standards in a regulated environment such as 21CFR 210 211, ISO 9001, ISO 13485 and ISO 15378 rounds off your profile
  • Strong communication and technical writing skills, interpretation of data, interpersonal skills, ability to work on and lead teams
  • While dealing with a varied of projects and challenges, you have strong problem-solving capabilities and make independent as well as sound judgments
  • To work across cultures with all levels of organizational as well with different functions, you have excellent communication skills in English. German or French skills would be a plus 



West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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