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Title:  Toolroom Supervisor

Requisition ID:  59461
Date:  Mar 11, 2023

Dublin, Leinster, IE

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Reporting to the Toolroom Manager, the Toolroom Supervisor will lead a high performing team to deliver defined business goals and objectives and be responsible for the day to day management of toolroom activities within designated area.


Essential Duties and Responsibilities:

  • Manages the day to day operations of the assigned tooling team including the management of resources, scheduling and prioritizing of duties.
  • Responsible for the professional development and performance management of assigned team, providing feedback when necessary.
  • Responsible for the repair and maintenance of moulds including monitoring tool performance, completing investigations and performing root cause analysis of major tooling issues.
  • Compiles and delivers reports from critical tooling information gathered.
  • Establishes strong relationships with customers and suppliers in pursuit of continuous improvement and on-going business development.
  • Controls and monitors budget/expenditure within the toolroom.
  • Identifies and implements continuous tooling improvements for future/repeat moulds
  • Reports/escalates all issues to Toolroom Manager
  • Assists the Toolroom Manager in the development of tooling documentation and the compiling of maintenance procedures for each mould
  • Works with Production Group Leaders in troubleshooting mould issues
  • Solves, in conjunction with the Quality Department, customer related issues as required
  • Attends internal meetings to establish priorities
  • Liaises with external suppliers on the repair/replacement of tooling components and equipment
  • Assists the Toolroom Manager in the identification and development of talent within the team
  • Identifies, creates and delivers training as required
  • Ensures the capture of all tooling intervention information and data on CMMS
  • Researches and implements improvements to processes and procedures
  • Works autonomously within established procedures and practices
  • Facilitates and leads Lean Sigma projects
  • Complies to all site Environmental, Health and Safety requirements, training and regulations
  • Complies to all local site company policies, procedures and corporate policies
  • Acts in accordance with West’s Guiding Principles and adheres to the Corporate Code of Conduct
  • Perform additional duties at the request of the Toolroom Manager



Basic Qualifications: 

  • Toolmaking qualification ideally with time served producing injection moulds
  • Minimum 5 years of experience in a high volume moulding environment, manufacturing and/or repairing and maintaining multi cavity injection moulds
  • Advanced and specialized tooling expertise, typically developed through a combination of job-related training and considerable on-the-job experience
  • Excellent machining knowledge and skills
  • Ability to work under pressure
  • Must be able to organize and prioritise tasks for self and team
  • Ability to build strong business relationships with all stakeholders


Preferred Knowledge, Skills and Abilities:

  • Previous supervisory experience preferred
  • Bachelor’s degree in Engineering discipline
  • Project management qualification
  • Strong written and verbal communication skills
  • Good understanding of the injection moulding process
  • Experience in maintaining hot runner systems
  • Knowledge of CMMS
  • Knowledge of tooling hydraulics, pneumatics and electrics
  • Proficient IT skills, specifically Microsoft Office (Word, Excel, Powerpoint and Outlook)
  • Experience in 3D modelling and drawing software packages (eg. Solidworks)


Travel Requirements:

  • May be requested to travel to external toolmakers to assist in the development and/or testing of new tooling


Physical & Mental Requirements:

  • Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives and to communicate effectively both orally and in writing,
  • Ability to simultaneously address multiple complex problems.
  • Ability to work as an integral part of a team.
  • Ability to understand, remember and follow verbal and written instructions.
  • Ability to complete assigned tasks without direct supervision.


Delegation of Duties:

  • When absent from the site, duties and responsibilities will be delegated to the following designates
    • Toolroom Supervisor
    • Toolroom Manager







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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