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Title:  Toolmaker

Requisition ID:  65740
Date:  Jun 13, 2024

Dublin, Leinster, IE

Department:  Operations


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  


Job Summary:

Reporting to the Toolroom Supervisor, the Toolmaker will be responsible for the maintenance and repair of all moulds in operation at West. This role involves working closely with Toolroom Leads and Production Group Leaders to understand daily priorities and ensure resolution to tooling issues in a timely manner.


Essential Duties and Responsibilities:

  • Responsible for the repair and maintenance of moulds including investigations and root cause analysis of major tooling issues.
  • Responsible for the manufacture of jigs & fixtures, in the support of mould and equipment maintenance.
  • Gathers critical tooling information for report composition.
  • Identifies continuous tooling improvements for future/repeat moulds.
  • Reports/escalates all issues to Toolroom Supervisor.
  • Assists the Toolroom Supervisor in the development of tooling documentation and the compiling of maintenance procedures for each mould.
  • Works with Production Group Leaders in troubleshooting mould issues.
  • Solves, in conjunction with the Quality Department, customer related issues as required.
  • Attends internal meetings to establish priorities.
  • Liaises with external suppliers on the repair/replacement of tooling components and equipment.
  • Assists the Toolroom Supervisor in the identification and development of talent within the team and delivering training as required to new employees and apprentices.
  • Responsible for the capture of all tooling intervention information and data on CMMS
  • Proposes improvements to processes and procedures to Toolroom Lead and Supervisor
  • Works autonomously within established procedures and practices
  • Supports and contributes in Lean Sigma projects
  • Complies to all site Environmental, Health and Safety requirements, training and regulations.
  • Complies to all local site company policies, procedures and corporate policies.
  • Acts in accordance with West’s Guiding Principles and adheres to the Corporate Code of Conduct
  • Perform additional duties at the request of the direct supervisor.


Basic Qualifications: 

  • Toolmaking qualification with minimum 3 year’s experience ideally with time served producing injection moulds.
  • Excellent machining knowledge and skills.
  • Previous experience in a mould maintenance environment supporting high volume manufacturing.


Preferred Knowledge, Skills and Abilities:

  • Strong written and verbal communication skills
  • Good understanding of the injection moulding process
  • Experience in maintaining hot runner systems
  • Knowledge of CMMS.
  • Ability to weld.
  • Knowledge of tooling hydraulics, pneumatics and electrics
  • Proficient IT skills, specifically Microsoft Office (Word, Excel, Powerpoint and Outlook)
  • Experience in 3D modelling and drawing software packages (eg. Solidworks).


Travel Requirements:

  • Must be able to travel up to 10% of the time.
  • May be requested to travel to external toolmakers to assist in the development and/or testing of new tooling.


Physical and Mental Requirements:                   


  • Heavy - exerting up to 100lbs/45kg of force occasionally and/or up to 50lb/22kg of force frequently, and/or up to 20lbs/9kg of force constantly to move objects
  • Job-related activities that require physical activity:
    • Must be able to stand/walk for periods of up to 4 hours between rest periods.
    • Must be able to lift equipment and tools up to 25kg up to 10 times per day.
    • Must be able to climb up and down stepladders/stairs up to 10 times per day.



    • Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives and to communicate effectively both orally and in writing,
    • Ability to simultaneously address multiple complex problems.
    • Ability to work as an integral part of a team.
    • Ability to work under pressure.
    • Ability to understand, remember and follow verbal and written instructions.
    • Ability to complete assigned tasks without direct supervision.


Delegation of duties:

When absent from the site duties and responsibilities will be delegated to the following designates:

  • Toolmaker
  • Toolroom Lead







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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