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Title:  Supervisor, Toolroom, Ops, Dublin

Requisition ID:  65209
Date:  Jun 6, 2024

Dublin, Leinster, IE

Department:  Operations


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

Reporting to the Toolroom Manager, the Toolroom Supervisor will lead a high performing team to deliver defined business goals and objectives and be responsible for the day-to-day management of toolroom activities within

designated area.


Essential Duties and Responsibilities:

  • Manages the day-to-day operations of the assigned tooling team including the management of resources scheduling and prioritizing of duties.
  • Responsible for the professional development and performance management of assigned team, providing     feedback when necessary.
  • Responsible for the repair and maintenance of moulds including monitoring tool performance, completing investigations and performing root cause analysis of major tooling issues.
  • Compiles and delivers reports from critical tooling information gathered.
  • Establishes strong relationships with customers and suppliers in pursuit of continuous improvement and on-going business development.
  • Controls and monitors budget/expenditure within the toolroom.
  • Identifies and implements continuous tooling improvements for future/repeat moulds.
  • Reports/escalates all issues to Toolroom Manager.
  • Assists the Toolroom Manager in the development of tooling documentation and the compiling of maintenance procedures for each mould.
  • Works with Production Group Leaders in troubleshooting mould issues.
  • Solves, in conjunction with the Quality Department, customer related issues as required.
  • Attends internal meetings to establish priorities.
  • Liaises with external suppliers on the repair/replacement of tooling components and equipment.
  • Assists the Toolroom Manager in the identification and development of talent within the team.
  • Identifies, creates and delivers training as required.
  • Ensures the capture of all tooling intervention information and data on CMMS.
  • Researches and implements improvements to processes and procedures.
  • Works autonomously within established procedures and practices.
  • Facilitates and leads Lean Sigma projects.
  • Complies to all site Environmental, Health and Safety requirements, training and regulations.
  • Complies to all local site company policies, procedures and corporate policies.
  • Acts in accordance with West’s Guiding Principles and adheres to the Corporate Code of Conduct.
  • Perform additional duties at the request of the Toolroom Manager.


Basic Qualifications: 

  • Toolmaking qualification with minimum 8 years’ experience, ideally with time served producing injection moulds.
  • Minimum 5 years of experience in a high-volume moulding environment, manufacturing and/or repairing and maintaining multi cavity injection moulds.
  • Advanced and specialized tooling expertise, typically developed through a combination of job-related training and considerable on-the-job experience.
  • Excellent machining knowledge and skills.
  • Must be able to organize and prioritize tasks for self and team.
  • Ability to build strong business relationships with all stakeholders.


Preferred Knowledge, Skills and Abilities:

  • Previous supervisory experience preferred.
  • Bachelor’s degree in engineering/management discipline.
  • Project management qualification.
  • Strong written and verbal communication skills.
  • Good understanding of the injection moulding process.
  • Experience in maintaining hot runner systems.
  • Knowledge of CMMS.
  • Knowledge of tooling hydraulics, pneumatics and electrics.
  • Proficient IT skills, specifically Microsoft Office (Word, Excel, PowerPoint and Outlook).
  • Experience in 3D modelling and drawing software packages (e.g. Solidworks).


Travel Requirements:


Physical and Mental Requirements:                     


  • Light – exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects. If the use of arm and/or leg control requires exertion of force greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
  • Job-related activities that require physical activity:
    • Must be able to stand/walk for periods of up to 1 hour.
    • Must be able to lift equipment and tools up to 5kg up to 10 times per day.
    • Must be able to climb up and down stairs up to 10 times per day.



    • Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives and to communicate effectively both orally and in writing,
    • Ability to simultaneously address multiple complex problems.
    • Ability to work as an integral part of a team.
    • Ability to work under pressure.
    • Ability to understand, remember and follow verbal and written instructions.
    • Ability to complete assigned tasks without direct supervision.


Delegation of duties:

When absent from the site duties and responsibilities will be delegated to the following designates:

  • Toolroom Manager
  • Toolroom Supervisor
  • Toolroom Lead



West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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