Title:  Senior Account Manager, Sales, Generics (Arabic speaking)

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role, the position holder will be responsible for achieving the financial and operational objectives set for West business. This role will partner with the Sales Director for Direct Sales and the respective cross-functional teams in developing and executing the local business strategic and tactical initiatives for business.

Essential Duties and Responsibilities:

• Responsible for the proactive development of business plans for assigned Channel Partners that are fully aligned with the organizational strategy and to feed into the business planning process in a timely and appropriate manner.
• Achieve sales and revenue targets through identifying opportunities with existing and new accounts. Understand customer needs and voices to uncover additional opportunities within accounts assigned across all products and solutions. Build and leverage on networks and relationships with key customers to expand and growth the West business.
• Lead in successful delivery of business objectives through high quality planning and execution of tailored Channel Partner Business plans.
• Execute the market strategy and objectives for West products/solutions.
• Participate in and drive key external events and meetings. e.g. Client meetings, presentations and roundtable etc.
• Manage the local sales processes and WEST CRM system and data integrity on WEST CRM. Ensure proper use of tools to build robust relationships with Channel Partners and key customers.
• Be responsible for the accuracy of the monthly and quarterly reports.
• Manage the mix of cross-functional and cross regional technical resources to optimize the value of accounts and deliver business objectives.
• Manage the mix of cross-functional and cross regional technical resources to optimize the value of accounts and deliver business objectives.
• Implement the agreed pricing strategy formulated for each customer segment so that West achieves the planned gross margins per customer and per segment.
• Ensure that clients and distributors keep to their contractual obligations.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Other duties as assigned.

Basic Qualifications: 

• Degree in Business or a or equivalent experience
• Minimum 8 years of experience as Account Manager/Business Development Manager/Sales Team Manager supplying Drug Product Manufacturers with a minimum 5 years of experience working with Accounts in the Middle East & Africa

Preferred Knowledge, Skills and Abilities:

• Minimum 5 years of experience managing Sales Teams
• Minimum 5 years of experience with injectable Drug Products
• Knowledge of rubber/elastomer technology or pharmaceutical/medical device industry would be an added advantage
• Ability to synergize and drive collaboration between cross functional team members and execute sales growth strategy
• Driven by passion for customers to make a difference and possess change management experience
• Possess strong business and financial acumen
• Disciplined with able to work independently; self-motivated and results-oriented
• Is resourceful and able to influence and navigate effectively in a matrix environment
• Matured and able to maintain poise under pressure
• Excellent interpersonal and communication skills
• Ensure high ethical standards are always maintained and full compliance with all applicable laws, regulations, industry codes and internal policies and procedures
• Able to comply with the company’s safety policy at all times
• Languages: English, Arabic
• Presentation skills: Experienced user of Excel, Powerpoint
• Able to comply with the company’s safety and quality policies at all times

Travel Requirements:

• Must be able to travel up to 40% of the time, including internationally

Physical and Mental Requirements:

• Sedentary - exerting force occasionally, and/or negligible amount of force frequently or constantly carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures
• Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.