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Title:  Mgr, Global Process Lead, SAP S2P

Requisition ID:  63682
Date:  Jan 26, 2024
Location: 

Dublin, Leinster, US

Department:  Operations
Description: 

 

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

 

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

 

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

 

The Global Process Lead for Product Supply Planning/Source to Pay/Production Execution/Warehouse Management will lead end-to-end process and system design with the ability to identify gaps between the current and new SAP platforms, set the requirements and own the design for the new global solutions and processes in S4 HANA. This role sits within the Global Supply Chain Center of Excellence team and works closely with the Business Process Owners, Super Users, D&T support team, and S4 HANA Project teams.

 

Primary Accountabilities:

  • Defining requirement solutions and developing processes across the impacted areas in Product Supply Planning/Source to Pay/Production Execution/Warehouse Management, including assessment of interfaces and gaps.
  • Driving required process enhancements in close collaboration with planning teams and D&T
  • Managing stakeholders across functions and at different levels in Product Supply/Source to Pay/Production Execution/Warehouse Management

 

Essential Duties and Responsibilities:

  • Conduct Super User meetings for process area
  • Assess Super User effectiveness; coach for capability building
  • Develop User Acceptance Testing; facilitate testing activities with Super Users
  • Build and maintain training materials
  • Identify process and system improvement opportunities
  • Escalate issues, identify root cause and corrective actions to enhance process controls
  • Drive action planning: Plan and execute break/fixes, enhancements and project milestones per plan
  • Champion and drive end-user adoption of SAP solutions in the organization
  • In partnership with Business Process Owners (BPOs), develop goals and objectives related to process area
  • Drives internal and external research and application of best practices within process area
  • Acts as the ambassador for measurement, accountability and a disciplined approach to process improvement
  • Drives collaboration across functional and geographical boundaries as required by enterprise wide, end to end, cross functional processes
  • Interpret and draw insights from ticket trends and create corrective/preventative action plans
  • Promote a culture that embraces system-driven solutions

Skills and Experience:

  • 6-10 years of experience in pharmaceutical services manufacturing or similar industry
  • Experience in process improvement techniques and methods such as Lean, Six Sigma, etc.
  • Previous roles in process harmonization, analytics, data mining, and process governance
  • Strong Knowledge of and experienced user of ERP tools such as SAP, S4 HANA, SAP BI,
  • Deep Experience in Product Supply/Source to Pay/Production Execution/Warehouse Management execution and processes
  • Possesses strong written and verbal communication skills, including presentation skills
  • Possesses strong organizational and prioritization skills
  • Can articulate technical concepts to a non-technical audience
  • Superior problem-solving abilities; applies good judgement
  • Can work effectively with all levels of management and staff
  • Flexible; embraces change, possesses a positive attitude

 

Education and Certifications:

  • Bachelor's degree in supply chain, computer science, data analytics, statistics, or related field; or equivalent work experience
  • APICS Certification a plus
  • Lean, Agile or Six Sigma certification a plus
  • Project Management certification a plus

 

Travel Requirements:

  • Must be able to travel up to 10% of the time

 

Physical & Mental Requirements:

  • Availability to international travel up to 10%.

 

 

 

 

 

 

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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