Title:  Manager, Sales Compensation & Analysis

Who We Are:-

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

The role is responsible for the Global Sales Incentive Program (SIP) to ensure timely and accurate bonuses for the West Sales team. This role will coordinate annual plan update (including review and approval cycles) to ensure the SIP aligns with business strategy & priorities for a given year. Under the general guidance of the Sr. Mgr, Sales Business Systems and Applications, they will be responsible for liaising with the Digital and Technology (D&T) group to develop SIP tracking capabilities to automate the real-time progress against targets. The role is also responsible for quarterly forecasting to finance for accrual of sales plan payout against employee cost center.

Essential Duties and Responsibilities:

• Collaborate with Commercial Leadership, HR, and Finance to manage the annual Sales Incentive Program (SIP) from annual update to payout.
• Work with D&T to develop, build and maintain the automated solutions which ensure the SIP can be effectively and efficiently administered beginning with annual plan development, target setting and issue (i.e., data analysis, review, approvals and payout).
• Develop and manage program dashboards to allow SIP participants to have individual real-time visibility of their performance to plan (and may include their historical performance where applicable).
• Utilize data from SIP automation and dashboards to generate regular payout forecasts for use by Finance for quarterly, annual and ad hoc accruals.
• Lead HR/ Finance to ensure that the SIP process is able to facilitate all audit requirements relating to incentive claims.
• Point of contact for SIP participants to deal with routine enquiries and follow ups.
• This role will work with business leadership to develop and implement short-term incentives (SPIFFs) to drive near-term sales priorities.
• Other duties as assigned.

Basic Qualifications: 

• Bachelor’s Degree in Life Sciences or Business in marketing, finance, science or technical or equivalent experience.
• 10+ years of experience in business with 5+ years in Sales Incentive Plan Management in a B2B sales environment.

Preferred Knowledge, Skills and Abilities:

• Global commercial experience in a matrix organization, preferably in a multi-national manufacturing organization.
• Excellent analytical, project management and communication skills.
• Strong working knowledge of SAP HANA, CRM (i.e., Salesforce) and DocuSign.
• Advanced MS Excel and general Word and PowerPoint skills.
• Ability to prepare and present clear and concise information to all levels of management and staff (including effective visual graphics.)
• Driven and accountable self-starter, with ability to identify and communicate priorities, and work independently in a fast-paced industry at a rapidly growing organization.
• Strong organization and detail-oriented skillset, driving towards firm payout deadlines.
• Thorough research, problem solving and analytical skills, combined with strong business acumen.
• Should have zeal towards customers experience and continuous improvements.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Able to maintain the highest standards of discretion and confidentiality.
• Able to comply with the company’s safety and quality policy at all times

Travel Requirements:

• Must be able to travel up to 10% of the time, including internationally.

Physical and Mental Requirements:

• Sedentary - exerting force occasionally, and/or negligible amount of force frequently or constantly carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures.
• Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities.
• Position operates in a professional office environment. May stand or sit for extended periods of time.
• Read and interpret data, information and documents.
• Must maintain the ability to work well with others in a variety of situations.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.
• Ability to make independent and sound judgments.
• Observe and interpret situations, analyze and solve problems.

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West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.