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Title:  Credit & Collections Analyst (Fixed Term Contract)

Requisition ID:  62809
Date:  Sep 15, 2023

Dublin, Leinster, IE

Department:  Finance

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Fixed Term Contract: 9 Months

Job Summary: 

To position itself to meet the requirements of continuing rapid business growth and future market development, West Pharmaceutical Services have developed a transformation strategy of standardization, simplification, and centralisation of global accounting operations. In accordance with that strategy, we are establishing a Global Financial Centre of Excellence in Dublin, Ireland. Reporting to and working closely with the Global Credit and Collections Team Leadin this role you will be responsible for the overall condition of an assigned set of accounts receivable, including collections, deduction management, customer credit monitoring through order release evaluation and credit memo application. 


Essential Duties and Responsibilities: 

  • Collect cash for assigned customers on US accounts receivable portfolio  


  • Ensure that cash targets and payment terms are achieved 
  • Minimise overdue balances  
  • Contact clients by phone and email regularly to confirm payment of invoices 
  • Record contact activity and invoice status in SAP 
  • Escalate issues to team lead and Account Managers as appropriate 
  • Create document and follow up disputes case in SAP 
  • Perform account reconciliation to ensure that outstanding balances are correct 
  • Review unapplied credits and handle refunds requests 
  • Send invoices and other documents as required 
  • Address, reply and resolve queries of users by phone, email, CRM etc. 
  • Build a business relationship with customers  
  • Support the Sales team by actively seeking and developing partnership, understanding the business requirements and ensuring communication is maintained to the highest standards 
  • Working with the Credit manager, facilitate the credit risk management process by supporting
  • Annual customer credit review process 
  • Thorough analysis of financial statements and assessment of credit requests, including new, changed and other ad-hoc requests 
  • Identification of economic and financial trends that may present a risk to the company 
  • Provision of recommendations tied to analysis and assessment of credit risk 
  • Timely and proactive response to salesforce credit requests 
  • People: 
  • Promote customer goodwill through a professional interface and relationship building 
  • Control environment: 
  • Support key controls and audit compliance activities in relation to the credit and collection’s function, while ensuring integrity and compliance at all times 
  • Process, technology and service: 
  • Proactively identify process improvement opportunities and work collaboratively with the Sr. Manager Global Credit and Collections on their implementation 
  • Support deployment of SAP 4 Hana and other systems to garner greater efficiency within the global Credit & Collections function   
  • Other duties as assigned 


Basic Qualifications: 

  • Third level qualification in Finance, a related field or equivalent experience 
  • 2+ years of relevant experience in Credit & Collections 
  • Previous Shared Service Centre experience with multinational publicly quoted company 
  • Fluent in English – written and oral business communication


Preferred Knowledge, Skills and Abilities:

  • Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
  • Able to comply with the company’s safety policy at all times.
    • List any safety requirements applicable to role within your country.
  • Able to comply with the company’s quality policy at all times.
    • List any quality requirements applicable to role within your country.


Travel Requirements:

  • A limited amount of travel may be required in the transition phase. 


Business Hours

  • North America portfolio has a requirement to cover until 21.00 (GMT). This is shared among the North America collections team. Flexibility is required.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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