Title:  Business intelligence Specialist

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Please note this is a 12 month FTC

Job Summary:

Responsible for the development and maintenance of Business Intelligence applications for local and Global Operations. Reports directly to the Digitalisation Manager. Provides a link between the Operations team and the technology required to extract insights from business data. Works with business unit managers and functional leads to define and develop relevant and reliable BI solutions and ensures that they are scalable, well-documented, tested, and trained.

Essential Duties and Responsibilities:

• Designing and implementing Business Intelligence (BI) solutions throughout the organization.
• Establishing and developing relationships with key internal stakeholders to understand the distinct BI needs across all business departments and support the service delivery.
• Building and preserving productive relationships with a broader business network, IT associates, and vendors, while addressing and resolving potential issues.
• Aiding in the creation of a uniform approach towards the execution of BI projects.
• Overseeing multiple BI projects, ensuring smooth progression from inception to completion.
• Documenting all facets of project planning and execution, including data models, structures, and educational materials.
• Offering maintenance services for existing BI solutions and serving as the primary escalation point for issues related to BI projects.
• Bridging the gap between business necessities and technical considerations, negotiating solutions, and encouraging creativity when feasible.
• Contributing to the ongoing growth and delivery of BI services, inclusive of projects, while ensuring constant protection and security of business data.
• Demonstrating keen attention to detail and a commitment to documenting processes for future reference and benefit.
• Collaborate with other sites where appropriate to ensure best practice is used and solutions are standardized and transferrable.

Basic Qualifications: 

• A minimum of 5 years’ experience in a Business Analyst role or a similar position with relevant experience.
• Experience in delivering or managing BI projects.
• Familiarity with high-volume manufacturing operations.
• Proven ability to manage multiple projects simultaneously, demonstrating excellent multitasking and prioritization skills.
• Proficiency in translating technical language into comprehensible terms.
• Experience in implementing, configuring, and testing BI solutions.
• Experience in developing within the Microsoft Power Platform environment, with a focus on Power BI, Power Automate, and Power Apps.
• Working knowledge of Microsoft Power BI Desktop, management of Microsoft Teams groups, OneDrive storage, and Microsoft SharePoint.
• Proficiency in using Microsoft 365 applications, with an understanding of its interconnections with Microsoft SharePoint and Microsoft Power Platform.
• Experience in data extraction, cleansing, and integration.
• Proficiency in working with Microsoft SQL server.
• Familiarity with Power Query M-language, DAX, and basic SQL queries.
• Understanding of Lean Manufacturing principles, such as Value Stream Maps, Continuous Improvement, and Kaizen.
• Knowledge of EU-GMP.

Preferred Knowledge, Skills, and Abilities:

• Ability to accurately document work performed.
• Ability to work independently on own projects while working concurrently with all departments.
• Awareness of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Ability to comply with the company’s safety policy at all times.
• Ability to comply with the company’s quality policy at all times.

Travel Requirements:

• Must be able to travel up to 5% of the time.

Physical and Mental Requirements:                   

• This job is classified as sedentary as the candidate will work seated in front of their computer for the majority of their day.
• Strong decision-making abilities and an ability to be assertive when required.
• Excellent written and verbal communication skills, with experience interacting with senior stakeholders and executive teams.
• Must be able to organize and prioritize tasks; must be detail orientated and self-motivated.
• Must be able to deal with all levels of employees and work across various departments.
• Must be able to work in a fast-paced environment.

Delegation of Duties:

When absent from the site duties and responsibilities will be delegated to the following designates:

• Business Analyst
• Digitalisation Manager

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.