Title: Analyst, Credit & Collections

Requisition ID: 70092

Date: May 29, 2025

Location:

Dublin, Leinster, IE

Department: Finance

Description:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this position, you will play an integral role in the working capital activities of West Pharmaceutical. Reporting to the Credit and Collections Team Lead, you will support the Global Credit and Collections department in the delivery of assigned accounts receivable activities.

Essential Duties and Responsibilities

Resolving customer disputes.
Monthly Acc. Statements/ Reminder
Maintain Customer Master data
Ensure relevant SLA’s and KPI’s are achieved
Escalate issues timely in accordance with escalation policy
Maintenace and Management of credit release
Support and closely work with Credit Risk to manage customer credit limits/risk profile and payment terms
Assist with Reconciliation and application of unidentified payments
Prepare and Process Refunds
Ensuring remittance are supplied by the customer in a timely manner
Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance
Assist with Month end closing activities and reporting
Proactively identify process improvement opportunities within C2C
Maintaining of DTP's and up to date SOP
Support any system implementation
Managing Customer Portals
Other duties as assigned

Education

Bachelor's Degree Third level qualification in Finance, a related field or equivalent experience preferred

Work Experience

Minimum 3 years of relevant SAP experience in cash applications and accounts receivable activities required
Minimum 3 years Demonstrated previous experience of cash applications automation implementation. required
Minimum 3 years Previous Shared Service Centre experience with multinational publicly quoted company required

Preferred Knowledge, Skills and Abilities

Fluency in a second European language desirable
Proficiency in MS Office applications
Knowledge of ERP (SAP)
Customer focused with excellent problem solving and communication skills (written and oral)
Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment.
Ability to work independently and as part of a team.
Attention to detail
Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
Able to always comply with the company’s safety policy

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.