Title:  Supply Chain Operations Manager

Who We Are:

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.

POSITION SUMMARY:  

Directs and oversees the procurement and scheduling of materials, components, supplies, equipment, and services at favorable cost consistent with schedule and specifications.  Develops sources of supply and supervises and trains buyers, planners, customer service and coordinators.   Oversees the warehouse operation, including flow of inbound and outbound finished goods and raw materials.

ACCOUNTABILITIES:

• Implements and utilizes ERP (Enterprise Resource Planning) system. Establishes and maintains all master files with the coordination of Supply Chain Analyst. Ensures the implementation of the material flow system.
• Procures and forecasts raw materials and packaging according to specifications. Works with other departments of forecasts, budgets, and capacity issues.
• Supervises purchase orders and sales orders to ensure timely production schedules and the shipment of product.
• Creates and maintains appropriate materials work instructions per ISO/FDA and customer requirements.
• Manages supplier performance and initiates follow up and review of supplier corrective actions. Negotiates with suppliers to ensure fair agreements and competitive prices.
• Maintains accurate dataset for inventory control of raw materials and finished goods. Responsible for overseeing satisfactory inventory levels and accuracy at fiscal month and year end closings.
• Ensures all interactions, workflow, productivity levels, and quality standards are implemented with a “Customer Service” approach to both internal and external customers.
• Consistently enforces all site policies, practices, procedures, and guidelines.
• Performs other duties as assigned based on business needs.

REQUIRED QUALIFICATIONS:

Education and experience:

• Bachelor’s degree in Business Administration, Finance, Accounting or Materials Management
• Emphasis in Finance or Accounting preferred (or relevant work experience). 
• Experience: 8 – 10 years’ experience in materials management in a manufacturing regulated industry.
• 5 Years of Supervisory/Managerial experience required. Knowledge of FDA regulatory guidelines, cGMP, and ISO requirements preferred.
• Ability to translate strategies into actionable plans which includes timelines and delivery dates.

Language Skills:

• Fully bilingual (in both languages, Spanish and English), written and speaking a MUST.
• Able to understand work related technical documents and translated that into instructions or guidance to employees and peers.
• Able to write complex memos and instructions in both Spanish and English.

Mathematical Skills:

• Ability to understand and apply finance and accounting concepts related to budget, capacity, absorption amongst others.
• Able to perform basic and complex mathematical equations such as: add, subtract, multiplication, division of whole numbers, fractions, and decimals.
• Able to work with ratios and percentages.

Computer Skills:

• Intermediate user knowledge of Excel, Word, Power Point, Access, Outlook, Teams and other software’s.
• Must have exceptional working knowledge of ERP and MRP systems such as SAP. 
• Able to work with graphs in Excel, including Pivot Tables.

Licenses and Certifications:

• CPIM certification required (or relevant work experience) .
• APICS certification preferred. Knowledge of QAD Manufacturing Pro a plus.
• Interpersonal Relationships & Communication

Communication:

• Ability to effectively communicate with all levels within the organization.
• Able to communicate and/or escalate critical information in a timely manner.
• Internal: Manage and supervise direct/indirect Reports: Approximately 4-5 (direct reports) & 15-20 (indirect reports)
• Develop a proper working relationship with area supervisors, other Company Staff members and Corporate Staff.
• External: develop a professional relationship with vendors, suppliers and external auditors from government agencies and customer companies.

PREFERRED QUALIFICATIONS: 

• Pharmaceutical or medical devices industry experience

PHYSICAL & TRAVEL REQUIREMENTS:  

• Must be able to work irregular and /or extended shift(s) required to complete assignments when necessary.
• Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites. 
• If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. 
• Hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet. 

#LI-KR1

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.