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Title:  Manager/Sr Manager, Business Compliance & Integrity

Requisition ID:  56141
Date:  Nov 15, 2022

Exton, Pennsylvania, US

Department:  Legal

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.

Job Summary:

The responsibilities of the Business Compliance & Integrity Manager include protecting the company's assets, enforcing compliance with internal regulations, recommending improvements to our internal control structure, and ensuring compliance with local laws, industry codes and regulations. This position will also act as system administrator for the Business Compliance and Integrity department’s monitoring and risk dashboard/platform. The Business Compliance Manager reports to the Chief Compliance & Privacy Officer.

A successful Business Compliance & Integrity Manager should have excellent attention to detail, analytical, and multitasking skills and be completely objective and possess an in-depth working knowledge of the operations and practices within our industry. The Business Compliance & Integrity Manager will assist in the overall compliance and auditing activities to ensure compliance with standard operating procedures, corporate policies, industry standards, and applicable laws for West.


Essential Duties and Responsibilities:

  • Supports the planning and executes compliance and privacy auditing and monitoring activities.
  • Manages the day-to-day operations of the annual compliance auditing and monitoring plan.
  • Initiates and coordinates corrective and preventive action for areas of noncompliance as identified in the periodic audits and/or through the reporting system.
  • Supports the implementation of annual compliance risk assessments.
  • Supports the Business Compliance & Integrity Department with generating reports used to track and trend activities related to compliance.
  • Periodically reviews and recommends updates to compliance policies, procedures and annual compliance auditing and monitoring plan to ensure relevance in providing guidance to management and employees.
  • Identifies potential areas of compliance vulnerability and risk, facilitating corrective action plans for resolution.
  • Remains abreast of relevant regulatory publications and settlements.
  • Collaborates with Chief Compliance & Privacy Officer to develop periodic reports for senior management and the board as well as effective compliance training programs to include new employee orientation, targeted education and ongoing education for management and employees.
  • Monitors the compliance mailbox, answers questions, and troubleshoots problems for users by phone and email.
  • Provides reports as directed and/or requested to the Chief Compliance & Privacy Officer on issues and concerns.
  • Assists with the promotion of a compliance culture for the organization.

Undertake special projects and duties as identified or assigned.


Basic Qualifications: 

  • Education: Bachelor's degree required.
  • Experience: 3-6 years of healthcare industry related experience in compliance, operations, privacy, quality, training or applicable experience in pharmaceuticals or medical devices.
  • Project Management certification preferred (or experience in lieu of)
  • Familiarity with compliance, healthcare and privacy laws and regulations, including but not limited to:
    • FCPA,
    • Anti-Kickback,
    • GDPR,
    • PIPL
  • Strong attention to detail, analytical, and statistical skills.
  • Strong written and verbal communication skills.
  • Strong organizational and project management skills.
  • Strong technology skills including Excel and PowerPoint; and experience creating data analytics preferred.
  • Must be a self-motivated team player with proven ability to identify issues and manage priorities in a fast-paced environment with a bias for action and a strong sense of ownership.
  • Must be able to meet deadlines and manage multiple priorities.
  • Ability to work with and maintain confidentiality of company and personnel data.
  • Responsible for identifying system, data, or process improvements that increase efficiency, compliance, or reduce cost to the business.
  • Makes recommendations to compliance leadership, develops and supports execution of plans to implement recommendations in conjunction with compliance management.
  • Demonstrates an aptitude for critical thinking in complex situations and an ability to synthesize ambiguous data into concrete insights and other duties as assigned.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
  • Able to comply with the company’s safety and quality policy at all times.



Preferred Knowledge, Skills and Abilities:

  • Preferred experience as a compliance professional responsible for the development and implementation of risk assessments and monitoring and/or audit programs with working knowledge of DOJ’s & OIG’s guidance of an effective compliance program
  • Previous Anti-Kickback Statue compliance risk experience preferred.
  • Previous people management experience preferred.
  • Review and interpret healthcare compliance regulations, policies, procedures and corrective action plans.
  • Ability to be flexible, manage a diverse and demanding workload with minimal supervision.
  • Ability to work effectively within a team environment.
  • Clear, concise and persuasive writing and presentation skills.
  • Decisive and capable of exercising good judgment under pressure.
  • Demonstrated ability to problem solve and manage unforeseen changes to plans

Excellent interpersonal skills and ability to work as a team player


Travel Requirements:

  • 10% - 15% global travel  


Physical & Mental Requirements:

  • Must be able to work in a sedentary work environment: Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
  • Must be able to communicate effectively, speak in front of groups, express & exchange ideas and understand direction. 
  • Maintain the ability to work well with others in a variety of situations.
  • Able to multi-task, work under time constraints, problem solve, and prioritize.
  • Able to learn and apply new information or new skills.


West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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