Title:  Solution Architect D&T Support & Testing

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

The Solution Architect, D&T, Support & Testing requires the knowledge to participate in design, build, test and deploy effective testing solutions. To fulfill this role, the L1 Support & Testing consultant applies appropriate technologies to meet the short- and long-term goals of the Testing & Support organization. This level role provides the opportunity for exposure to fundamental of software Automation testing principles and concepts.

Essential Duties and Responsibilities:
•    Basic Understanding of SAP Manual Testing, Functional and Regression Test Automation. 
•    Work with Design and development team to identify and capture test cases, ensure version management.
•    Work on  product design to guarantee adherence of test coverage for meeting end user requirements.
•    Test all aspects of the product/system like function/component, system, performance, Regression and service.
•    Setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases.
•    With the help of Test Manager apply, design and develop automated testing strategies and build automated testing frameworks.
•    Learn and implement automation test framework
•    Record test results, report and verify software bug fixes to accept automation criteria.
•    Coordinate with program and development management teams in product development lifecycle to confirm end user product and quality requirements along with development schedule.
•    Analyze performance test requirements and develop test plans. 
•    Handle performance testing and present results for validating and analysis to Project Teams.
•    Answer technical issues to resolve and follow up.
•    Train and Mentor the associate.

Education and Experience:
•    Bachelor’s Engineering degree 
•    Minimum 3-5 years of experience 

Knowledge, Skills and Abilities:
•    Possesses exposure to or education in the following:
•    An understanding of the software development life cycle as well as the business approach for the product
•    Willing to work in a 24x7 environment and provide weekend coverage, if needed
•    Ability to multitask in a fast-paced environment
•    Manage customer expectations regarding estimated response times for issue resolution.
•    Resolving the issues through Phone, chat, and email communication channels.
•    Meet SLAs like response and resolution times with help of Functional & Technical team
•    Collaborate with Functional & Technical Support team members to properly manage customer inquiries and escalate when appropriate.
•    Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
•    Run monitoring reports for usage, performance, and/or availability.
•    Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
•    Understanding of Microfocus ALM Software (Microfocus Quality Center) Testing Tools
•    Experience in software development life cycle and software development methodologies like Agile, Azure DevOps etc.
•    Analytical skills

•    Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description 
•    Able to comply with the company’s safety and quality  policy always.

Competencies/Authorities
•    SAP Testing, SAP Test Automation & Validation is minimum 4+ years.
•    Knowledge of Azure DevOps and Jira is mandatory.

Physical and Travel Requirements
•    Willing to work in the shift 12:00pm to 9:00pm 
•    10% travel, including global travel
•    Occasional on-call work required

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.