Title:  Solution Architect, D&T,AV collaboration

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

As Solution Architect ,D&T, AV Collaboration, seeking a technically proficient candidate with foundational knowledge in voice, video collaboration, and physical security technology, particularly in Microsoft Teams telephony and physical security systems  (including Microsoft Phone System, Session Border controller, Teams Room, physical access control and video surveillance system). The candidate will be responsible for ensuring that the systems and services are current, reliable, tuned, and accessible in accordance with established service level agreements and business governance. The candidate will assist business users in leveraging the technology effectively. Candidates collaborate closely with internal teams to support the overall implementation, configuration, administration, and maintenance of voice, video, and physical security infrastructure at West Pharma. The candidate should be proficient in troubleshooting & pro-active maintenance while ensuring system integrity and maximum availability of the collab infrastructure. 

Essential Duties and Responsibilities:

•    Assist in maintaining and updating Microsoft Teams telephony systems, including phone systems, session border controllers, and Teams Rooms across development, quality & mission-critical production environments.
•    Provide support for physical security systems such as physical access control and video surveillance systems
•    Help with the implementation, configuration, upgrades and administration of voice, video, and physical security infrastructure
•    With guidance Implement comprehensive monitoring to ensure that systems and services are reliable, current, and accessible, consistently adhering to SLAs and governance standards.
•    Participated in telephony, physical security system (access control and CCTV) projects, working closely with senior engineers and onsite team members to achieve project milestones.
•    Troubleshoot and provide support for critical voice, video, security systems (Access Control and CCTV), and collaboration systems.
•    Regularly communicating with senior engineers and onsite technicians to resolve problems efficiently.
•    Demonstrated ability to prioritize tasks effectively and maintain strong organizational skills
•    With guidance analyze, solve, and correct issues in real time, providing end-to-end problem resolution.
•    Provide support and administration for the Microsoft, Cisco, Avaya or other Unified Communications environment (Microsoft Teams, Session Border controller, Call Manager and Voice mail system etc.)
•    Stay current with emerging collaboration technology and identify capabilities which can be leveraged to achieve business goals.
•    Assist in all aspects of administration, including installation, configuration, backup and recovery, and performance tuning etc.
•    Perform scheduled maintenance and patch deployment to ensure systems comply with regulatory and security standards.

Education and Experience:

•    Diploma, bachelor’s, or master’s degree 
•    3-5 years of experience in and collaboration technology

Preferred Knowledge, Skills, and Abilities:

•    knowledge on H323, SIP protocols.
•    Knowledge and experience in Microsoft Teams telephony system including 

o    Teams’ admin center configuration &feature enabling
o    VoIP (Voice over IP)
o    PSTN (Public Switched Telephone Network)
o    Direct Routing
o    PowerShell Scripting (basic)
o    Troubleshooting and Support
o    Dial Plan and call routing
o    Session Border controller (SBC)
o    Gateways implementation and troubleshooting.
o    PCAP analysis and log reading
o    Teams Room Configuration
o    Service Level Agreement (SLA) Adherence

•    Knowledge on physical access control and Video surveillance system 
•    Skilled in Integrating video systems with control systems in meeting rooms
•    Good in resolving highly complex issues with Microsoft unified communication solutions
•    Knowledge on Microsoft Teams and integration with voice and video solutions
•    Knowledge in different video conferencing devices, gateways, and gatekeepers
•    Good in CISCO, Avaya, other telephony system and video communication servers 
•    Analytical & problem-solving skills
•    Demonstrates the ability to work with other technical teams, identifies continuous improvement opportunities, plans for dependencies, mitigates security risks, and delivers highly integrated solutions.
•    Able to comply with the West Pharma’s Safety and Quality policy at all times.

Physical and Travel Requirements

•    Willing to work in shift 12:00pm to 9:00pm
•    15% travel, including global travel
•    Occasional on-call work required
•    Should be willing to travel to global locations as and when required

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.