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Title:  Solution Architect, D&T, SAP HCM

Requisition ID:  62914
Date:  Feb 19, 2024

Bengaluru, Karnataka, IN

Department:  Digtl & Transfrmtion


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

The Solution Architect, Digital and Transformation, SAP HCM is accountable for collaborating with the Business users and D&T SAP HCM in various locations to define, deliver and support IT enabled business solutions for HR functions.  This role will also help determine business needs and design & deliver technical solutions for these areas. The role will provide functional and practical support and guidance with a high degree of customer satisfaction, expertise and timeliness as it relates to Human Resources Information Systems. 

Essential Duties and Responsibilities:
•    Assume ownership of existing HRIS systems (SAP HR, SuccessFactors, ULTIMATE etc.) in the landscape; analyze current system setup, process & data governance and perform necessary system administration and support.  
•    Participate in HRIS related projects, such as implementations, upgrades and/or configuration changes 
•    Function as a software application expert on departmental projects including responsibility for testing all system enhancements 
•    Partner with IT teams to define technical blueprint for HR technology enhancements, participate in requirements analysis and vet technical solutions to meet business requirements 
•    Generate top-shelf reports & analytics for various stakeholders of HR data, use data to create discovery models, generate insights and storyboards. 
•    Provide consultation to HR teams regarding HRIS capabilities Remediate HRIS issues including identification and correction of configuration 
•    Provide technical customer support to administrative and employee HRIS users, including the resolution of tickets and known issues 
•    Administer HRIS security roles and permissions for all users 
•    Understand, interpret and convert business processes into system configuration and workflow 
•    Work collaboratively with vendors and/or IT department for testing, debugging and implementation activities 
•    Improve internal processes and procedures by utilizing HRIS functionality 
•    Manage relationship with HRIS vendors and consultants 
•    Participate in and perform audits to ensure legal and policy compliance 
•    Provide training on new functionality as required 
•    Document procedures for system updates and maintenance 
•    Perform other duties as assigned based on business needs 
•    Work within and participates in the Change Control process
•    Perform other duties as assigned based on business needs.


Basic Qualifications:
•    Bachelor’s degree in Information Technology / Human Resources or equivalent 
•    3-5 years of experience in HRIS role.


Preferred Knowledge, Skills and Abilities:
o    This position requires a critical thinker who can quickly identify issues, is highly organized, can work with diverse personalities in a fast-paced environment, and demonstrates initiative and commitment to accuracy and quality in all tasks 
o    Good understanding of HRIS database design, structure, functions and processes 
o    Understanding of HR processes, data and their governance  
o    Demonstrated ability to analyze, design, configure, implement and support HR data, processes and technology 
o    Must possess analytical skills; work with large amounts of HR data, and use reporting & analytical technology to prepare reports, storyboards & visualizations  
o    Strong aptitude for learning new technology  
o    Previous exposure to project-related activities through active participation in system-related projects 
o    Ability to work independently, including managing own workflow and deadlines, with ongoing attention to ever-changing priorities and stakeholder needs 
o    Ability to interface with multiple users across various departments and functional areas 
o    Effective organizational and interpersonal skills including written and verbal communication skills 
o    Proficiency in MS Office 
o    Experience with On Premise SAP HCM Modules – Primarily Personnel Administration (PA) & Organizational Management (OM) and at least one of the following: Performance Management, Compensation, Recruiting & Career & Succession is preferable .


Physical and Travel Requirements
•    20% travel, including global travel
•    Occasional on-call work required








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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