Title:  Analyst, HR Systems

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

The Analyst, HR  Shared Services is a role within the Digital and Transformation team which works independently on operational tasks and has a quick learning curve. The role should demonstrate superior learning ability on systems, processes and data and apply effectively for day-to-day operations and problem solving. This role provides practical support with a high degree of customer satisfaction, expertise and timeliness as it relates to HR data, processes and HRIS systems. 

Essential Duties and Responsibilities:
•    Supports Shared Services efforts for the organization by processing day-to-day transactions including but not limited to new hires, employee data changes, organizational changes terminations & retirements, local time, payroll and benefit changes.
•    Completes accurate data entries into appropriate HRIS systems within established guidelines, meeting the SLAs and maintaining high levels of communication throughout the process with all stakeholders
•    Monitors the HR change request queues and addresses requests, questions and issues in a timely manner
•    Performs the role as Tier-1 support for questions and issues coming from employees, managers and HR partners globally and meet a high degree of customer satisfaction by providing top-shelf support within defined SLAs
•    Participate in HRIS related projects, such as implementations, upgrades and/or configuration changes.
•    Maintain strict confidentiality of all processes and data and participate in regular audits to ensure adherence to protocols and SLAs
•    Partner with IT teams to define technical blueprint for HR technology enhancements, participate in requirements analysis and vet technical solutions to meet business requirements.
•    Provide training on new functionality as required.
•    Document procedures for system updates and maintenance.
•    Perform other duties as assigned based on business needs.

Education and Experience:
•    Bachelor’s degree in Information Technology / Human Resources or equivalent
•    3-5 years of relevant work experience
•    Experience in HR Shared Services Role is preferred but not required .

Knowledge, Skills and Abilities:
•    Breadth of expertise in the following:
o    Ability to quickly learn new systems, processes & data
o    Highly organized and meticulous with extreme commitment to accuracy and quality in all tasks
o    Highly enthusiastic about demonstrating superior customer service
o    Strong aptitude for learning HR processes & data
o    Strong aptitude for learning new technology 
o    Ability to work independently, including managing own workflow and deadlines, with ongoing attention to ever-changing priorities and stakeholder needs
o    Effective organizational and interpersonal skills including written and verbal communication skills
o    Proficiency in MS Office
o    Experience with managing global HR processes & data within SAP HCM and SAP SuccessFactors is preferred but not required
•    Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description 
•    Able to comply with the company’s safety and quality policies at all times.

Physical and Travel Requirements
•    Occasional on-call work required
•    Willing to work in 12:00pm to 9:pm shift

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.