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Title:  Solution Architect, D&T SAP PM

Requisition ID:  52644
Date:  Sep 26, 2023

Bangalore, Karnataka, IN

Department:  Digtl & Transfrmtion



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:


The Solution Architect, D&T, SAP PM requires knowledge and experience and is accountable for collaborating with the D&T team in various locations to define, deliver and support IT enabled business solutions for the Quality Management. 
This role will also help determine business needs and design & deliver technical solutions for these areas. The role handles the delivery of Quality systems including project delivery, system configuration and enhancement plus production support in alignment with West D&T and company policies and procedures.  

Essential Duties and Responsibilities:

•    Possess understanding of the overall vision and business needs and utilizes this knowledge to collaborate with Operations, Plant Maintenance to define detailed business requirements for D&T enablement of business needs. This includes interpreting any issues and recommending solutions or best practices.
•    Utilizes knowledge of best practices to define strategic direction, determine business needs and design & deliver technical Plant Maintenance solutions, doing so in partnership with Application and Infrastructure.
•    Provide technical delivery of functionality to meet defined business requirements.
•    Essential member of agile sprint team(s) to configure and develop optimal technical solutions / features.
•    Provide technical delivery of functionality to meet defined business requirements as described in User Stories.
•    Drive core work in PM Master Data loads and validations, Integration Testing, coordination for UAT, cut-over & go-live activities in S4Hana Implementation / Roll out projects. 
•    Maintain system lifecycle documents in accordance with West policies and procedures, including creation and maintenance of SOPs, SOIs and Job Aids
•    Provide system support and maintenance in alignment with standards and process set within the ERP Services Delivery model, West policies and procedures as well as Regulatory requirements including but not limited to Sarbanes-Oxley and FDA GMP.
•    Agile team member working in Dev Ops project methodology in integration with domain teams by leveraging the tools/system such as Azure Dev Ops, Jira, Power BI etc. 
•    Work within and participates in the SAP Change Control process.
•    Other duties as assigned


Education and Experience:

•    Bachelor’s degree Computer Science, Information Systems, or other related field 
•    3-5 years of related work experience . Preferred 2 or more full implementations of SAP PM solutions
•    Preferred but not required: Agile & Scrum Certification, ITIL


Knowledge, Skills and Abilities:

•    Good knowledge on Manufacturing Interfaces (MES).
•    Must be up to date on latest ERP release.
•    Strong HANA knowledge preferred
•    Ability to work in a virtual environment in a global organization and to effectively prioritize and execute tasks in a high-pressure environment.
•    Support and contribute in Lean Sigma programs and activities towards delivery of the set target
•    Able to always comply with the company’s safety and quality policy


Physical and Travel Requirements

•    15% travel, including global travel
•    Occasional on-call work required
•    Prefer 12 am – 9pm India time. Willingness to work outside of these hours as needed.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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