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Title:  Senior Solution Architect, D&T, Software Packaging

Requisition ID:  43576
Date:  Nov 25, 2021

Bangalore, Karnataka, IN

Department:  Digtl & Transfrmtion



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Senior Solution Architect, D&T, Software Packaging supports software packaging and deployment in the organization to define, deliver and support D&T enabled business solutions.  This role will also help support strategic direction, determine business needs and design & deliver technical solutions for application packaging, deployment and troubleshooting.  This role has primary accountability for working on software packaging solutions including projects, system enhancement and production support in alignment with West D&T and company policies and procedures. 


Essential Duties and Responsibilities:
• Utilizes knowledge of best practices to define strategic direction, determine business needs and design & deliver application packaging and deployment solutions, doing so in partnership with Application and Infrastructure. This includes interpreting up to the most complex issues and recommending solutions or best practices.
• Create and maintain system lifecycle documents in accordance with West policies and procedures, including creation and maintenance of SOPs, SOIs and Job Aids.
• Design and Implement Change Control process.
• Manage workload for team
• Train and develop junior team members.
• Other duties as assigned


Education and Experience:
• 5-8 years of related work experience
• Bachelor’s degree Computer Science, Information Systems, or other related field or equivalent experience.
• Preferred but not required: Intune, Azure.

Knowledge, Skills and Abilities:
• Experience in developing installation packages using one or more of the common packaging technologies.
• InstallShield and Windows Installer (MSI, MST and Custom Actions).
• Good Knowledge of Windows registry, interaction of drivers within OS and unattended/silent installs on Windows operating system.
• Good Knowledge of scheduling application push on to the client machines from SCCM console.
• Good Knowledge of Active Directory and Group Policies.
• Prepare relevant documentation such as known errors, solutions, major incident reports that will help in continuous improvement.
• Good knowledge on workstation patching using SCCM.
• Understanding of troubleshooting tools like Procmon, CMTrace, Dependency Walker, Event viewer etc.
• Suggesting on complex application issues and resolution.
• Must have 7+ years of experiences in Application packaging/repackaging, application deployment, testing and troubleshooting.
• Must be good in scripting language: PowerShell Scripting, Good to have: (VB Script, Batch Script).
• Must be able to meet SLA timelines.
• Good communication and documentation skills.
• Keeps track of lessons learned and shares those lessons with team members

Physical and Travel Requirements
• 10% travel, including global travel
• Occasional on-call work required
• Prefer 12pm – 8pm India time. Willingness to work outside of these hours as needed.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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