Share this Job
Apply now »

Title:  Senior Solution Architect, D&T, SAP Basis

Requisition ID:  43612
Date:  Nov 16, 2022

Bangalore, Karnataka, IN

Department:  Digtl & Transfrmtion



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:
The Senior Solution Architect, D&T, SAP Basis administrator is responsible for the implementation, administration & maintenance of West Pharma’s SAP & Non-SAP landscape. The candidate should be proficient in performance tuning, troubleshooting and proactive maintenance with the goal of providing excellent system reliability, performance, along with maintaining system integrity and maximize uptime. Working in a global technical team, the candidate should be flexible to adapt to dynamic environments, motivated to drive daily operations, recommendations and management of improvement initiatives across the landscape.

Essential Duties and Responsibilities:
• SAP Basis L2/L3 level support as part of Global Technical Team managing multiple SAP systems like ECC,BW,XI/PI,SCM,SOLMAN,BOBJ,EP,GRC,HCM along with Non-SAP components like SEAL,TREX,MDM,IXOS,IDOS etc.
• All aspects of Application Life Cycle Management like installation, system upgrades, OSS notes, kernel patches, support packages etc.
• Identify problem trends evaluating performance statistics & daily monitoring to ensure the SAP systems are optimized.
• Responsible for database administration with special focus on ORACLE, MS SQL,HANA DB along with underlying operating systems (Windows, Linux)
• Maintain the integrity of the SAP & Non-SAP environments by managing the correction and transport system (CTS) to ensure all configuration objects are promoted properly.
• Provide technical support for SAP issues like system dumps, job management, printer & spool administration along with enabling SAP user community in all matters related to SAP.
• Perform system refreshes, client copies and server migrations.
• Create & maintain SAP Basis documentation with regards to System operational procedures & instructions including changes to SAP landscape architecture.
• Adherence to SAP Basis on-call support.
• Liaise with cross functional teams & business users to drive continuous improvement initiatives while remaining current with emerging industry standards.
• Analytical mind with a problem-solving aptitude

Education and Experience:
• 5-8  years of related work experience
• Bachelor’s degree Computer Science, Information Systems, or other related field or equivalent experience.
• Preferred but not required: Lean Sigma.


Knowledge, Skills and Abilities:
• Ability to work in a virtual environment in a global organization and to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work autonomously in a fast-paced & complex environment with a self-motivated work ethic; utilize sound judgment with an ability to manage multiple priorities with a sense of urgency.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety and quality policy at all times
• Must be able to meet SLA timelines.
• Keeps track of lessons learned and shares those lessons with team members


Physical and Travel Requirements
• 10% travel, including global travel
• Occasional on-call work required
• Prefer 12pm – 9pm India time. Willingness to work outside of these hours as needed.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

Apply now »