Title: Operations Assistant (m/f/d)

Requisition ID: 74779

Date: Jul 1, 2026

Location:

Eschweiler, NW, DE

Department: Operations

Description:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

No relocation is provided for this opportunity.

This is an onsite position.

Contract Details: full time, permanent

Job Summary

The Operations Assistant (m/f/d) supports the Production Manager with administrative, organizational, and coordinating tasks in day-to-day operations.
The goal of this position is to ensure a smooth flow of information, efficient processes, and structured support for the Production Management team.The work primarily takes place in the administrative environment of production, with regular contact with production-related areas.
The position requires a good understanding of operational processes and the ability to work in a structured and solution-oriented manner in a dynamic environment.

Essential Duties and Responsibilities

Supporting the Production Manager in the planning, organization, and follow-up of operational matters
Coordinating and preparing meetings, appointments, and production cycles
Creating, maintaining, and tracking minutes, action lists, and status reports
Preparing key performance indicators, analyses, and presentations for the Production Manager
Supporting communication between production, quality, logistics, engineering, HR, and other interfaces
Managing and maintaining documents, reports, and internal records
Following up on open tasks, escalations, and actions from production meetings
Supporting shift, vacation, or resource planning as needed
Contributing to the improvement of administrative processes within production
Supporting internal audits, training, and documentation requirements
Organizing visitor appointments, internal events, or coordination meetings in the production environment
Ensuring structured filing and information management
Handling general administrative tasks for the Production Manager

Education

Successfully completed commercial vocational training or a similar qualification

Work Experience

Initial professional experience in a comparable position
Ideally, experience in an internationally operating company

Preferred Knowledge, Skills and Abilities

Team spirit and a service-oriented mindset
Excellent organizational and coordination skills
Structured, reliable, and independent work style
Strong communication skills and a professional demeanor
Discretion in handling confidential information
Excellent organizational and planning skills, as well as enjoyment of collaborating with various hierarchical levels and interfaces
Ability to prioritize and complete tasks on time
Sound knowledge of MS Office and SAP is desirable
Good written and spoken English skills

Pay Transparency:

The annual base salary range for this position is €39,864.00 - €50,736.00. Total target compensation is determined using objective and gender-neutral criteria, including relevant experience, qualifications, skills, market benchmarks, geographic location, and the scope and responsibilities of the role.

This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment. In addition, team members are eligible to participate in the company’s benefits and total rewards programs applicable to their location and employment status.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.