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Title:  Sr Assoc, Process Supervisor

Requisition ID:  66206
Date:  Jul 12, 2024

Williamsport, Pennsylvania, US

Department:  Operations


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

Coordinate planning and execution of all processing needs and issues.   Direct and coordinate activities of the technicians.  Communicate with Area Manager, Manufacturing Supervisor and/or Supervisory Designee.


Essential Duties and Responsibilities:

  • Coordinate technical activities for the shift to include monitoring of quality, human resource allocation, supply and housekeeping.
  • Plan daily activities of technical group and communicate processing concerns that will influence the daily schedule to management.
  • Gathering of valid production data and reporting to management.
  • Creation and maintenance of a positive work environment.
  • Training of employees on Process Monitoring Systems or other information systems.
  • Coordinates activities of shift technical group to include process implementation, process maintenance, designs of process, capability studies and housekeeping. 
  • Maintains pertinent files on processes necessary for future referral.
  • Institutes and ensures implementation of training programs to ensure personnel are proficient in performance of assigned duties.
  • Takes appropriate action to ensure compliance with all safety, health and hazardous communication standards.
  • Ensures that established company policies, rules, regulations, and procedures are followed.
  • Training and certification on related employee procedures.
  • Support of management decisions.
  • Actively participate and comply with all West HSE programs and regulations.
  • Maintain a neat and orderly work environment in accordance with West 6S program.
  • Other duties as assigned.



Basic Qualifications: 

  • Education: Preferred Bachelor’s or Associates degree in Engineering in manufacturing, industrial, materials or plastics with a minimum of five (5) years of hands on experience in a manufacturing environment.  OR ten (10) years of on the job experience in a technical supervisory role in a manufacturing environment, preferably plastic injection molding industry.
  • Knowledge of the basic principles of injection molding, systematic molding, mold design, mold assembly, and machine operations, a plus.


Preferred Knowledge, Skills and Abilities:

  • Must have excellent interpersonal & problem-solving skills & be able to interface with employees in all levels of the organization; must possess good organization, time-management, negotiating & conflict resolution skills.
  • Must be familiar with computers and various software programs.
  • Familiarity with SAP, Master Control or similar systems and databases, a plus.
  • Knowledge of statistical tools and Minitab.
  • Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
  • Able to comply with the company’s safety policy at all times.
  • Able to comply with the company’s quality policy at all times.


Travel Requirements:

  • Must be able to travel up to 10% of the time


Physical and Mental Requirements:

  • The employee is occasionally exposed to wet and/or humid conditions and fumes or airborne particles.
  • The employee occasionally works near moving mechanical parts and or equipment.
  • The noise level in the office work environment is usually quiet.  The noise level in the manufacturing work environment is moderate to loud.  Hearing protection is required at all times in the manufacturing work environment.
  • Job requires mental skill or ability such as communication, decision making (sometimes quick), interpreting data, reading or writing, organization, problem solving, understand direction, and speak publicly, etc.





West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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