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Title:  Quality Technician (Nights)

Requisition ID:  64544
Date:  Jul 13, 2024

Walker, Michigan, US

Department:  Quality


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

Performs receiving inspections, start-up inspections, in-process and final inspections. Completes documentation & reviews production records. Performs analytical testing on various materials. Troubleshoots and solves technical problems. Programs and operates automated inspection equipment. Prepares shipping documentation & documentation audits.


Essential Duties and Responsibilities:

    • Inspects and release incoming materials. May perform analytical testing, evaluates, records and reports on the chemical and physical properties of various substances and materials to determine product release approval status.
    • Review and approve Batch Production Records from each job.  
    • Compose Non-Conformance Report (NCR) Deviations, Document Change Notices (DCN), Out of Specification (OOS), Work Instructions, Incoming Quality Control (IQC) forms and Engineering Change Requests (ECR’s). 
    • Assist in the design & drawing reviews and make recommendations for improvements, clarification, and correctness as needed.
    • Assists shift personnel with quality issues and/or measurement techniques.
    • Input incoming lots into expiration/retest database.
    • Maintain expiration/retest date database for incoming materials. Review retest dates and arrange for testing of materials for retest. Review expiration dates and arrange for disposal of expiring materials.
    • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules. 
    • Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
    • Maintains a clean, orderly, and safe workstation and environment always.
    • Other duties as assigned.

Basic Qualifications: 

  • Education: High School or equivalent
  • Experience: Less than 3 years of experience.


Preferred Knowledge, Skills, and Abilities:

  • Knowledge and experience with FDA and ISO Quality Systems to include SPC and calibrations systems.
  • Proficiency with PC and Microsoft Office; Knowledge of QMS Master Control, MeasureLink and other Quality systems is preferred.
  • Experience with ISO 9000 standards and GMP’s
  • Must be able to prioritize and perform position responsibilities accurately and meet required deadlines.
  • Strong attention to detail; Strong problem identification/analysis and solving skills with hands-on approach.
  • Excellent verbal and written communication skills; Maintain an organized and clean quality Lab.
  • Ability to multi-task and prioritize in a fast-paced environment; Ability to interface with all personnel levels.
  • Motivated self-starter with ability to work independently on multiple assignments in a team environment.


Travel Requirements:

  • Minimal travel may be required.


Physical and Mental Requirements:

  • While performing the duties of this job, the associate frequently is required to sit, walk, stand, balance, stoop, kneel, or crouch to support production needs.  The associate may lift and/or move up to 25 pounds and occasionally lift and/or move more than 55 pounds.





West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  



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