Title:  Business Support, D&T, TW

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

The Business Support will be collaborating with the DTC teams in different locations to provide local HR support for the Taiwan Digital Technology Center. Areas of responsibility include employee engagement initiatives, office

Administration and maintenance, attendance system maintenance, office procurement, local IT Device contact, local Safety administrative support, etc. 

Essential Duties and Responsibilities:

• Employee Engagement Initiatives

• With guidance provide support to HR managers to implement employee engagement initiatives.
• Provide support to promote West organizational culture.

• Office Administration and Maintenance

• Take charge of office maintenance and supplier management.
• Be the contact of office device management.
• Handle promptly both incoming and outgoing mails, circulation of reports and faxes when necessary
• Provide Administrative support and logistics for meetings, conference and negotiations held in and outside Taiwan, including sourcing of appropriate venues that fit the budget
• Maintain good filling system and ensure files are up to date
• Maintain good stock management on company assets.

• Attendance system maintenance

• Be a master user the HID attendance management system.
• Run report to see monthly attendance report and highlight abnormal record to people managers.
• Support access setting for all locations in Taiwan.

• Office procurement and Finance Administrative role in SAP system

• Support all procurement activities/office suppliers for all locations in Taiwan.
• Ensure all activities follow company required standards.
• Look for ways to streamline and improve the process and supplier payment terms.

• Local IT and HSE administrative contact

• Be the key contact for IT Device repair and contact.
• Ensure all company required stands are followed.
• Provide administrative support to HSE initiatives.

• Should be willing to learn new tools and techniques and provide support to facilitate any technology changes in the office.
• Performs other duties as assigned based on business needs.

Basic Qualifications:

• Education or Equivalent Experience: Bachelor's in Business, HR or related field or equivalent experience
• Experience: 0-3 years of experience
• Ability to work both independently and in a team environment
• Ability to work in a virtual environment in a global organization
• Skills & Competencies: trustworthy, inclusive, customer orientation, communication, planning and organizing, personal accountability and attention to detail
• Knowledge of Excel, PowerPoint, Word

Preferred Knowledge, Skills and Abilities:

• Willing to learn new tools and Methods
• Ability to work in a virtual environment in a global organization and to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work in a fast-paced & complex environment with a self-motivated work ethic; utilize sound judgment with an ability to manage multiple priorities with a sense of urgency.
• Communicable English language skills
• Able to comply with the company’s safety and quality policies at all times

Travel Requirements:

• Must be able to travel up to 5% of the time, mainly between the Taiwan locations

Physical & Mental Requirements:

• Office environment
• Must be able to express or exchange ideas with employees
• Must be able to understand direction and adhere to established procedures
• Must be comfortable with public speaking / presenting to internal employees

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.