Title: Technician, IT Site Support Services

Requisition ID: 73512

Date: Mar 26, 2026

Location:

St Austell, Cornwall, CON, GB

Department: Digtl & Transfrmtion

Description:

Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

Working closely with the regional and global IT team, the role of the Site Service Technician team is to have responsibility for developing and efficiently operating all aspects of the site’s infrastructure and End User devices in line with corporate guidelines & procedures. Perform duties in line with best D&T practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).

Essential Duties and Responsibilities

Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
Assist with troubleshooting and problem determination/resolution
Collaborate with the regional and global IT organization to maintain the service catalogue and Service level agreements in alignment with global / regional & site-specific IT services
Participate in local, regional, and global IT projects and coordinate roll-out of same on local site level
Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
Professional attitude in maintaining a clean, orderly and safe work area
Exemplary behavior in IT security related topics
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
Compliance with all local site Environmental, Health and Safety regulations
Compliance with all local site company policies, procedures and corporate policies
Other duties as assigned

Education

Education in Computer Science
Minimum of 2 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment

Work Experience

Good interpersonal skills and communication skills
Strong service orientation
Open to change and prepared to drive change

Preferred Knowledge, Skills and Abilities

General skills and abilities:

Expands skills in own work area within an analytical/scientific method or operational process
Applies experience and skills to complete assigned work within own area of expertise
Works within standard operating procedures and/or scientific methods
Works with a moderate degree of supervision
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety policy at all times
Able to comply with the company’s quality policy at all times

Specific skills and abilities:

Desktop support incl. MS Office Suite
MS Windows Server administration
Network technologies/protocols and administration
Microsoft Active Directory
Microsoft Office 365

License and Certifications

ITIL Foundation Certification (desired)

Travel Requirements

20%: Up to 52 business days per year

Physical Requirements

Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.

#LI-DJ1 #LI-HYBRID

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.