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Title:  Technical Account Specialist

Requisition ID:  65464
Date:  May 9, 2024
Location: 

Seoul, Seoul, KR

Department:  TCS
Description: 

 

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

 

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

 

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role, you will support multiple customer accounts and business teams as needed with moderate guidance and direction. You will provide technical assistance relating to West’s products, processes and services portfolio and assist in identifying and closing sales opportunities. This role also participates in projects, teams and studies in applicable technical areas and is the technical interface between the customer and West’s functions.  

 

Essential Duties and Responsibilities:

  • Support West customers in technical matters to help assure West products will meet their requirements
  • Take a proactive role as the technical interface between the customer and West’s functions
  • Promote, present and actively participate in the growth of West business
  • Attend and participate in tradeshows, conferences, seminars and industry forums, with presentations to customers / industry as needed
  • Act as a liaison between customers and internal West functions for knowledge-based business, such as West Analytical Services offerings and Integrated Solutions 
  • Build expertise in key market knowledge areas over and above the internal trainings
  • Provide specific technical training to West employees as assigned 
  • Establish expertise knowledge in one or more West technologies or services  
  • Provide inputs to define all customer and technical criteria needed for new product launches, new products and formula development or other development projects. This includes an understanding of requirements by market segment for all West products
  • Work with Technical Services Lab, AP, as needed on special customer projects 
  • Work closely with QA and Operations on change control and assist customers with technical aspects of change and FAQ as needed 
  • Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness. Work with global colleagues to streamline recommendations and customer experience
  • Conform with and abides by all regulations, policies, work procedures, instruction, and all safety rules
  • Exhibit regular, reliable, punctual and predictable attendance
  • Other duties or projects as assigned based on business needs

 

Basic Qualifications: 

  • Bachelor's Degree or Master’s in a technical field (Engineering/Pharmacy/Chemistry/Biology or equivalent)
  • Minimum 1-2 years of experience in pharmaceutical or medical device industry
  • Minimum 3 years of experience in technical support, technical sales/applications, analytical laboratory, research & development or engineering related role

 

Preferred Knowledge, Skills and Abilities:

  • Customer-fronting experience will be highly advantageous
  • Skills & Competencies: Proactive, collaborative, presentation skills, problem solving, communication, analytical, prioritization, project management, detail oriented, technical, personal accountability
  • With a moderate level of guidance, works well in a fast-paced and complex environment with a self-motivated work ethic
  • Ability to comprehend technical information
  • Strong interpersonal skills; able to connect with others and manage relationships
  • Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
  • Ability to anticipate and identify internal and external client needs and make appropriate recommendations
  • Possess the fluidity to balance multiple priorities and play a hands-on client support role
  • Ability to work in a virtual environment in a global organization
  • Excellent English language skills (written/oral)
  • Willingness to global travel
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times

 

Travel Requirements:

  • Must be able to travel up to 30% of the time

 

 

 

 

 

 

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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