Title:  National Sales Manager, Korea

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

The National Sales Manager is responsible for managing and leading a team of account managers to grow the sales revenue for the assigned market segment and key accounts. He/She will manage and develop strong, profitable relationships with key influencers at the key accounts and provide support to the sales team in closing strategic opportunities. The National Sales Manager will also actively engage and partner our internal sales resources opportunistically to ensure a good representation of the West product portfolio in our specifications to maximize revenue in the region.

Essential Duties and Responsibilities:

• Provide commercial leadership in setting the business plan and sales strategy for the assigned market segment
• Be the trusted advisor through providing consultative and strategic advice that assists in the attainment of customer's goals
• Lead and manage the sales team (including internal stakeholders) through on-boarding, coaching and development to meet overall business and sales objectives
• Achieve overall segment sales and revenue targets through developing annual business plans and sales strategy that are aligned to the overall Company’s sales strategy
• Establish, develop, and maintain high level strategic relationships with key stakeholders at major key accounts to drive the sales of products and solutions
• In partnership with the General Manager, assist in the development and securing of large/strategic sales opportunities
• Drive CRM adoption rate and data integrity within the team
• Support the sales team to achieve the segment’s business plan by conducting pipeline reviews on a regular basis
• Work in conjunction with other internal sales resources to develop the segment’s business plans to maximize revenue
• Bridge the voice of the customer between field sales and the support functions and ensure strong customer support for the key accounts in the segment
• Oversee and manage aftersales selling activities (e.g. new product launch, account assignment, ongoing customer needs)
• Leverage on Technical Customer Support team to provide technical product training to key customers
• Contribute and support the General Manager in the annual strategic planning process
• Other relevant duties and projects as assigned

Basic Qualifications: 

• Degree in Bioscience, Biochemical. Chemistry, Chemical Engineering, Pharmaceutical or equivalent. MBA preferred.
• Minimum 10-12 years of relevant B2B technical sales experience in industries that require a high degree of technical knowledge and regulatory requirements with at least 10 years of relevant experience in commercial (sales) team leadership and people management
• Prior technical knowledge of relevant products preferred
• Proven track record in ability to drive for accountability in team through proactive engagement, providing of guidance and building resilience in sales team to achieve the overall sales target.
• Bilingual in English and Korean languages; Strong communicator both verbally and written.

Preferred Knowledge, Skills and Abilities:

• Exhibits deep understanding of business, financials, products and services, the market and the needs or challenges of assigned accounts; is recognized as an expert in many areas
• Exhibit strong competency in sales process and strategic account planning by regularly achieving business results that accurately mirror or exceed forecast
• Ability to strategically prioritize and suitably adapt and improve on sales team’s strategic approach as and when necessary to focus on high value and likely to win opportunities/accounts
• Demonstrates knowledge of market segment, trends and internal customer issues that may influence a customer's priorities, tactics, and business approaches. Remains current on competitors, new technology and regulatory issues to maintain West’s scientific leadership position in the market
• Anticipates risks and devises contingency plans to meet them. Understands situation from many perspectives and makes decisions accordingly.
• Resourceful and is comfortable in navigating through internal resources by collaborating cross-functionally and can utilize resources effectively.
• Understands customer needs and able to leverage on both West product portfolio and internal resources to identify cross-selling opportunities to create additional value to customers and maximize Company’s sales revenue
• Demonstrated high quality decision making, planning and organizing and drive for results
• Projects credible executive image with polish and poise. Ability to handles questions well in highly visible and adversarial situations.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times.

Travel Requirements:

• Must be able to travel up to 50% of the time domestically with occasional regional/global travels

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.