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Title:  Program Manager

Requisition ID:  60943
Date:  May 26, 2023

Scottsdale, Arizona, US

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Operations Program Management Office (OPMO) Program Manager has responsibility for supporting the delivery and execution of functional programs. Areas of responsibility of this role will include working with global functions to ensure the execution of large scale and impacting programs remain on track financially, scope is managed, and quality is delivered. This role will be responsible for identifying and managing cross-project dependencies, critical items, risks, and issues. They will communicate at all levels of the organization and be responsible for recognizing and engaging key stakeholders quickly and early in the process.


Essential Duties and Responsibilities:

  • Requires specialized depth and breadth of expertise in industry, Program Management, and business acumen.
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services.
  • Drives/Support functions with the preparation of business cases, plans, budgets and artifacts necessary to comply with the Portfolio Management Process, along with supporting the overall program objectives.
  • Cultivates teamwork through leadership and fills knowledge or skills gaps on project teams where needed. Compliments team deficiencies and drives financial accountability.
  • Build and maintain strong relationships with customers, business partners, resource managers, and other senior level executives.
  • Communicates complex concepts; anticipates potential objections and influences others to adopt a different point of view
  • Impacts the achievement of customer, operational, project or service objectives; work is guided by department objectives
  • Leads programs with high resource requirements, risk, and/or complexity
  • Leads customer and external support services, e.g. suppliers and contract vendors, to facilitate the development and execution of assigned projects/programs. 
  • Drives transparency of program workloads, financial, commitments, and expectations.
  • Maintain the program related data within the West Project Management System.
  • Monitor resource needs and issues, work closely with resource managers to develop action plans to ensure program commitments remain on track. Coordinate resource allocation & constraints with other program managers and/or site personnel.
  • Manage cross-project and program dependencies, escalating to the functional PMO as needed.
  • Analyze, Forecast and Report the program budget. Financial responsibility for assigned projects including customer quotes, invoicing, vendor POs, receipt of invoices, labor accrual on project, and overall financial health and management of funds.
  • Responsible for adherence to the functional processes globally and actively work with the project sponsors and their stakeholders to successfully ensure a consistent delivery for all projects globally.
  • Lead/support the development of business cases on assigned programs and track ROI for business initiatives including cost, benefits, and risk.
  • Ensure functional PMO programs are planned properly, including financials, resourcing, scheduling, and the business case, in support of quality deliverables.
  • Define, drive and manage change management and communications activities that support assigned programs.
  • Champion of the functional process and methodologies.
  • Review and approve quality document for the transfer to production process, validation master plans, protocols, and reports. Ensure compliance to all applicable FDA Title 21CFR Part 820 regulations.
  • Communicate functional key messages, goals, and objectives to functional team members in their local geographies or business units.
  • May participate in setting departmental strategy.
  • Other duties as assigned


Basic Qualifications: 

  • Education: Requires bachelor’s degree in Engineering concentration
  • Experience: 8-10 years of experience
  • Track record of successfully managing global large-scale, high-risk programs.
  • Knowledge of GxP requirements and demonstrated experience managing projects or programs in the medical device and pharma manufacturing industries, knowledge of applicable federal and international regulations.
  • Demonstrated ability to manage multiple globally dispersed individuals and disciplines. Must possess the ability to influence others without direct authority.
  • Program Management experience with matrix project teams. Experience and capability at delivering written and verbal reports to senior and executive management (CEO, CFO, CIO, other functional SVPs and their direct reports


Preferred Knowledge, Skills and Abilities:

  • Master’s preferred in Engineering concentration
  • Working experience with Microsoft Project and Microsoft Project Server to manage projects or programs
  • PMP certification
  • Preferred experience should be in leading commercialization of Medical Devices in compliance with FDA Title 21 DFR part 820 regulations.
  • Ability to prepare and deliver reports to Sr. Management & Executives
  • Highly Proficient in Microsoft Applications, including Power BI, Excel, and Microsoft Project
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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