Title:  Shop Floor Controller

Who We Are:

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.

4th shift 5:30 pm to 5:30 am Th, F, S and Wed 11:30 pm – 5:30 am

Job Summary:

In this role, you will be the liaison between production new hire employees and the leadership team. Participate in the interview process as the Operations Hiring Manager and oversee the onboarding of new team members through a series of touchpoints related to topics such as Quality, Safety, Productivity, Benefits, and Learning & Development.  You will effectively improve new hire retention, engagement, on-time training success and the new hire employee experience.

Essential Duties and Responsibilities:

• Consults with managers and supervisors regarding new hourly employee performance and attendance issues and assisting in solving employee performance and/or work issues. 
• Facilitates concerns with Area Manager, L & D Specialist, Training Lead, HR and HSE (Health Safety & Environment) as appropriate ensuring follow-up with new Team Members. 
• Assisting new and existing employees with accessing internal systems (West Talent Gateway, Infinity, Service Desk, SAP etc.)
• Be able to safely and effectively navigate the plant floor to coordinate touch points with all levels of employees.
• Foster a relationship with site leadership team to communicate changes in shift changes.
• Ensure timely manufacturing and shipment of all assigned products, and monitoring activities of all process related functions.
• Monitor production performance vs. plant and division goals, providing timely feedback to appropriate personnel.
• Utilize SAP, shop floor systems, Excel, and other information systems in the scheduling and planning of manufactured products.

• Advise marketing and manufacturing groups of anticipated problems and develop alternatives to ensure effective disposition of delivery related problems.
• Become involved with process improvement projects as needed.
• Backup various supply chain and planning positions and responsibilities as needed.
• Coordinate purchasing of raw materials to support manufacturing efforts.

• Confer with vendors to obtain product or service information such as price, availability, and delivery schedule.
• Prepare purchase orders or bid requests.
• Monitor progress of open purchase orders
• Analyze material shortages/overages regularly and determines optimal inventory levels.

• Other duties as assigned

Basic Qualifications: 

• High school or equivalent
• 1-3 year experience in some production capacity at West Pharma
• Excellent written and verbal communication skills with all levels of employees 
• Intermediate level of experience with MS Office applications 

Preferred Knowledge, Skills and Abilities:

• High level of intrapersonal skills

• Able to effectively communicate with team members and supervisors across shifts.
• Understanding of processes and business unit function as well as plant layout.
• Ability to speak effectively before groups of customers or employees of organization
• A demonstrated aptitude for leadership skills
• Minimum 1 year of production planning experience using advanced MRP system within a manufacturing environment.
• Experience with SAP preferred.
• Excellent analytical and problem-solving skills
• Detail oriented with exceptional time management and multi-tasking ability.
• Proven ability to develop reports and analyze data to initiate problem solving.
• Must be analytical and data driven in the decision-making process.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety and quality policies at all times.

Travel Requirements:

• None

Physical & Mental Requirements:

• Must be able to gown into required clothing for a controlled clean room 
• Must maintain the ability to work well with others in a variety of situations.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.
• Ability to make independent and sound judgments

#LI-KR1

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.