Title: Sr Bus Support, SCM, Jurong

Requisition ID: 76274

Date: Oct 28, 2026

Location:

Jurong, SG, SG

Department: Supply Chain

Description:

This is an onsite position requiring the team member to be onsite for all scheduled workdays. No relocation assistance is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Business Support is responsible for managing all shipments. Ensuring all shipments are accurate, documented correctly and on time. Key duties include creating shipping labels and documentation, coordinating with forwarders, carriers and maintaining accurate shipping records.

Essential Duties and Responsibilities

Handle end-to-end shipping operations (Sea, Air, FCL, LCL etc)
Ensure the timely booking of shipments to meet on-time in full (OTIF) delivery standards. Carefully select appropriate carriers and shipment routes for optimal delivery performance.
Oversee the creation and accuracy of essential shipment documents such as delivery notes, picking lists, invoices, shipment labels, and quality certificates. Coordinate necessary documentation and clearances involving HBL, MBL, COO and permits.
Ensure timely applications for insurance, certificates of origin or SICC & FTA, and export permits to maintain procedural compliance and efficiency.
Collaborate with QA to prepare and deliver accurate quality certificates to customers.
Manage negotiations involving letters of credit, ensuring all financial documentation is handled proficiently.
Work closely with carriers, forwarders, customer service, and warehouses to ensure the timely and seamless execution of shipments.
Lead efforts to resolve shipment issues, delays, or discrepancies, maintaining compliance with export regulations and ensuring efficient shipment execution.
Ensure prompt shipment notifications and the dispatch of original shipping documents to customers for enhanced communication and service reliability.
Facilitate the courier of sample packages and respond to other plant requests, while maintaining efficient filing and organization of all shipment documents.
Provide onboarding and training for new staff, ensure the accuracy, consistency, and completeness of master data that affects shipment processes, and support the implementation of master data management tools.
Implement corrective actions and continuous improvement strategies for enhanced shipment execution efficiency.
Lead and support ad-hoc projects or assignments by manager.

Education

Diploma in Supply Chain Management, Business Administration or equivalent

Work Experience

Min 3 years of experience in shipping/logistics.
Strong knowledge of import/export procedures, Incoterms, and customs clearance.
Strong knowledge of import/export procedures, Incoterms, and customs clearance.
Knowledge of Letter of Credit Documentations will be an advantage.
Knowledge of using PortNet, TradeNet and Invoicing.
Proficiency in Microsoft Office.
Strong analytical skills and attention to detail.
Good communication, problem-solving, and negotiation skills.
Team player, responsible, and able to work independently in a fast-paced environment.

Preferred Knowledge, Skills and Abilities

Experience with SAP
Knowledge of manufacturing environment would be an advantage.

Additional Requirements

Flexibility to work outside normal business hours to manage time-sensitive operations and projects.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.