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Title:  Supervisor, Project Analyst

Requisition ID:  65483
Date:  May 21, 2024

Exton, Pennsylvania, US

Department:  Project Management


This is a hybrid role in Exton, PA. Candidates applying must be within a 50 mile radius of the location.


Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  


Job Summary:

In this role as the Supervisor, Project Analysts, you will be responsible for overseeing the Project Analysts team. This includes project management process for internal and external projects, communicating priorities and issues of scheduling with key stakeholders. In addition, responsibilities include supervising the team to assure compliance with processes and procedures to reduce risks and improve compliance and productivity.


Essential Duties and Responsibilities:

  • Supervise day to day activities:
    • Deviation Management
    • Due date compliance
    • Performance Reviews
    • Hiring of new employees
    • Management of team metrics
    • Project and sample scoping for internal and external customers
    • Provide leadership to the project analyst team
  • Assure team is adequately trained for their roles.
  • Collaborate with internal customers (R & D, QA, regional/site Lab Managers, etc) and West affiliates to understand customer needs and provide guidance on project approach.
  • Communicate and provide direction to customers either internal of external, this may include external customer visits to facilitate technical and project planning discussions.
  • Determine and communicate priorities, scheduling, manage key stakeholders, customers and supervisor sample and project planning.
  • Collaborate with Project Managers and Sample Administration.
  • Provide direction to his/her group and assist in providing systems and direction to control costs, reduce risk and improve productivity.
  • Review and approve process and documents such as laboratory investigations, work instructions, SOP’s, etc. as assigned.
  • Implement continuous improvement/lean activities and events for the group.
  • Apply required cGMP regulations and internal QA procedures.
  • Establish and lead monthly team communication updates.


Basic Qualifications: 

  • Education or Equivalent Experience: Bachelor's or Master’s in Chemistry, Biosciences or related discipline
  • Experience: Minimum 5 years of experience


Preferred Knowledge, Skills and Abilities:

  • Expanded understanding of analytical techniques and methodology.
  • Highly organized and detail oriented.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
  • Ability to support and interact with internal & external and potential new customers.
  • Ability to identify constraints and communicate to cross-functional managers and other stakeholders.
  • Strong communication skills required and must be demonstrated.
  • Be proficient in MS Office suite including PowerPoint, Word, Excel and Outlook.


Travel Requirements:

  • 5%: Up to 13 business days per year


Physical and Mental Requirements:

  • This position requires continuous communication with internal stakeholders (i.e. ALS Program Managers & Operations teams, Business Development, Quality, Finance groups etc..) and customer facing teams to ensure visibility to status of deliverables, and to monitor progress to project milestones, billings, risks, and scope changes.
  • Able to multi-task, work under time constraints, problem solve, and prioritize.
  • Able to maintain confidentiality and resolve conflicts.
  • Observe and interpret situations as necessary.
  • Work under deadlines with constant interruptions.
  • Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.



West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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