Title: Senior Specialist, Digital Business Integration - QM

Requisition ID: 73992

Date: Apr 16, 2026

Location:

Exton, PA, US

Department: Digtl & Transfrmtion

Description:

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week

No relocation is provided for this opportunity

Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

What We Offer

Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.

Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.

Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.

Job Summary

The Senior Specialist Digital Business Integration (DBI) plays a key role within the Digital Business Integration team, working on and supporting enterprise Digital strategy with Business and D&T Leaders. This role supports driving DBI and D&T Strategy across business unit and functions.
This position will collaborate with the Business users and business SMEs to understand their requirements and supports the realization of the digital initiatives in collaboration with the D&T Team.
This role will support to achieve West’s digital transformation strategic initiatives. This role collaborates closely with Business and Digital Transformation teams to realise the objectives of West’s technology strategy, with focuses on enabling a secure and sustainable digital ecosystem.
This role will help and support to streamline processes and harmonize systems as well as ensuring harmonized data governance across multiple platforms.

Essential Duties and Responsibilities

Digital Business Integration

Collaborate with cross-functional teams to work on and realise digital strategies and initiatives.
Work and support global digital quality initiatives.

Digital Business Integration – Change Management & Execution

Lead requirements gathering workshops and translate business requirements into system requirements.
Co-lead implementation of business processes and master data across applications including SAP S/4HANA QM, West Digital Applications, and DMO.
Support execution of Pre-UAT and UAT testing during transformation programs.
Create training materials and lead user training sessions.

Digital Business Integration – Process & Data Governance

Govern business processes and master data across digital applications.
Help to achieve global harmonization of processes and master data designs.
Establish and maintain digital data structures enabling consistent enterprise reporting.
Work on harmonization and standardization of quality processes, tools, and system functionalities.

Digital Business Integration – Validation & Compliance

Ensure compliance with corporate procedures, regulations, and cGMP requirements.
Support validation deliverables following Enterprise Validation procedures.
Review and approve system changes and test evidence.
Approve validation documentation in alignment with change management procedures

Operational Excellence

Work on identifying continuous improvements leveraging digital technologies.
Act as SME and point of contact for site teams.

Education

Bachelor's Degree preferred
stong understnading of GMP requirements

Work Experience

Minimum 5 years of workling experience is required and
Medical Device or pharmaceuticals industry experience preferred
QM experience is preferred

Preferred Knowledge, Skills and Abilities

Must have good interpersonal/leadership skills and be able to interface with all departments and team member levels.
Must have excellent organizational, interpersonal and problem-solving skills and be able to interface with employees in all levels of the organization.
Excellent computer skills required including SAP, all MS Office applications
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description #LI-NJ1 #LI-Hybrid

Travel Requirements

20%: Up to 52 business days per year

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.