Title:  Manager, Leadership Development, HR

Job Summary

In this role, you will help make an impact on current and future team members, managers, and leaders. You will support the Employee Experience & Development (EXD) team in providing thought leadership in a range of areas including leadership development, employee engagement, change management and more. You will lead with a systems thinking approach and a holistic point of view that 'connects the dots' between these various activities and the broader organizational strategy.

Essential Duties and Responsibilities

• Supports thought partnership and the design of learning experiences that anchor West’s efforts to develop team members, managers and leaders, and enable them to deliver their best contributions.
• Collaborates with other internal consultants that design and facilitate high-impact learning experiences, consult with HR and leaders on organizational effectiveness challenges, and support local/functional learning needs.
• Manages design and facilitation of learning experiences and supports the development of the EXD and HR teams facilitation skills.
• Provides solutions and consultation on a range of topics, including workforce planning, performance enablement, leadership development, career and succession planning, strategic diversity initiatives, change management, and learning investment plans by identifying key initiatives required to address the goals of the business.
• Deploys strategic competency models, cascading of programs, and reinforces enterprise-wide initiatives to achieve outcomes that support our current and future business needs.
• Champions experiences across the employee lifecycle that help to advance the discipline of effective talent management practices while fostering a culture of openness, creativity, collaboration, engagement of diverse perspectives and experiences, and challenge bias.
• Contribute to current learning and development programming / systems / tools / processes and strategic and tactical improvements.
• Manages relationships with key learning service vendors.
• Applies data and analytics, and looks for opportunities to combine data from different sources to create a narrative that informs leadership on the development of our team members, managers, and leaders.
• Recommends and offers solutions on processes to assess the effectiveness of learning experiences.

Education

• Bachelor's Degree in HR Management, Behavioral Science, or related field, or equivalent experience required
• Master's Degree in HR, Change Management, Organization Development, or Leadership preferred

Work Experience

• Minimum 5 years of Human Resource experience with leadership development, talent management, employee engagement, and change management.
• 3-5 years facilitation experience with various group sizes, both virtually (TEAMS) and in person.  

Preferred Knowledge, Skills and Abilities

• Partners with customers/stakeholders to develop solutions that are based on a deep understanding of their needs
• Ensures decisions benefit the business and support the enterprise strategy 
• Remains calm and composed in times of uncertainty and adapts quickly to changing conditions and setbacks
• Communicates compellingly in different ways to assure audience understanding
• Respects and listens to diverse perspectives, creating a safe and inclusive environment for others to share
• Engages other team members regardless of level, location or department
• Approaches situations with a beginner's mindset, asking thoughtful questions to learn more
• Shows openness to changing one’s mind and shifting direction in light of new information
• Challenges current thinking with new ideas and approaches to solve problems
• Embraces digital solutions and new ways of working
• Builds trusting relationships through integrity, mutual respect and authenticity
• Finds subtle connections and possibilities in analyzing complex information and situations
• Takes appropriate risks, recognizing failures as evidence of innovation and opportunities to learn
• Uses voice to surface issues and share ideas even when they differ from others

Travel Requirements

Physical Requirements

Additional Requirements

• Position operates in a professional office environment - may stand or sit for extended periods of time
• Read and interpret data, information and documents
• Must be able to multi-task and manage projects in a fast-paced agile environment, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments