Title: Manager, AI Solutions

Requisition ID: 75120

Date: Jul 20, 2026

Location:

Exton, PA, US, 19341

Department: Supply Chain

Description:

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Manager, AI Solutions is an enterprise business-facing leader responsible for identifying, designing, and enabling practical AI-driven solutions across West’s global operations and cross-functional value streams. This role translates business challenges into scalable AI-enabled use cases that improve decision quality, productivity, and process standardization while maintaining alignment to West’s enterprise planning and operational framework. This individual partners closely with Supply Chain, Operations, Commercial, Finance, Quality, DBI, and IT to ensure AI capabilities are applied responsibly and effectively to solve high-impact business problems. The role builds lightweight AI agents and prototypes where appropriate and collaborates with technical teams for scalable deployment of more advanced solutions. This position drives enterprise adoption of AI-enabled business practices while reinforcing harmonized global standards and measurable value realization.

Essential Duties and Responsibilities

Identify and prioritize high-impact AI use cases aligned to enterprise operational and Supply Chain objectives
Translate business challenges into clearly defined AI-enabled solution requirements
Design and build lightweight AI agents and workflow automations using approved enterprise tools
Identify data readiness gaps that limit AI effectiveness and partner cross-functionally to address them
Support monthly business cadence and operational decision cycles with AI-enabled insights where applicable
Establish repeatable frameworks for responsible AI usage within business functions
Serve as the bridge between business stakeholders and technical teams for AI-related initiatives
Measure and communicate value realization, productivity impact, and decision-quality improvements
Partner with D&T and DBI to transition validated prototypes into scalable, production-ready solutions
Drive enterprise adoption of AI-enabled tools through enablement, documentation, and structured change management
Ensure AI solutions align with standardized enterprise processes and systems
Promote an enterprise mindset versus siloed optimization while reinforcing scalable AI practices
Other duties as assigned #LI-AP1 #LI-HYBRID

Education

Bachelor's Degree - preference for Supply Chain, Engineering, Finance, Data Analytics, or relevant experience
MBA Preferred

Work Experience

5+ years in Supply Chain, Operations, or AI-related experience
3+ years of hands-on experience applying AI tools in business environments
Preference for Global Supply Planning and/or Site/Manufacturing experience
Preference for experience in Pharmaceutical, Medical Device, or other regulated industry

Preferred Knowledge, Skills and Abilities

Demonstrated ability to translate business problems into AI-enabled solution frameworks
Proficient in building AI agents, copilots, or workflow automations using enterprise-approved tools
Experience using generative AI and large language model (LLM) tools, such as ChatGPT (OpenAI), Microsoft Copilot, Claude (Anthropic), or comparable solutions
Ability to communicate AI concepts to non-technical stakeholders
Ability to influence without authority
Data-driven decision framing
Experience working in global manufacturing environments
Is curious, agile, engages in new experiences and looks for different perspectives
Fluent in English and excellent communication (written and verbal)
Able to comply with the company’s safety and quality policies at all times

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Make independent and sound judgments
Multitask, work under time constraints, problem solve, and prioritize
Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.