Title: Working Student (IT Support)

Requisition ID: 68322

Date: Jan 27, 2025

Location:

Eschweiler, North Rhine-Westphalia, DE

Department: Digtl & Transfrmtion

Description:

Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The job holder works closely with the regional and global D&T team to support the developing and operating of all aspects of the site’s infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best D&T practices and applicable regulatory requirements

Essential Duties and Responsibilities

Assist the local Technical Support team to provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), desktop computers and laptops, communication, and collaboration systems
Assist with troubleshooting and problem determination/resolution
Support the local technical Support team to collaborate with the regional and global D&T organization to maintain the service catalogue and Service level agreements in alignment with global / regional & site-specific IT services
Participate in local D&T projects
Performs other duties as assigned based on business needs
Other duties as assigned

Education

Enrolled student in computer science or a similar study program (ideally with a bachelor's degree in computer science)
Prior experience of IT support and / or IT operations would be a plus

Work Experience

Entry level - no prior experience required.

Preferred Knowledge, Skills and Abilities

Desktop support inclusive MS Office Suite
Microsoft Active Directory (Nice-to-have)
Microsoft Office 365 (Nice-to-have)
Good interpersonal skills and communication skills
Strong service orientation
Good English skills

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.