Title: Senior Technical Business Support (m/f/d)

Requisition ID: 72245

Date: Dec 11, 2025

Location:

Eschweiler, North Rhine-Westphalia, DE

Department: Engineering

Description:

No relocation is povided for this opportunity.

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

The job posting will be available in our online applicant portal until the final filling of the position and at least until December 23, 2025. The job posting will be available in our online applicant portal until the final filling of the position and at least until December 25, 2025.

Contract Details: fulltime, permanent

To be filled: asap

Job Summary

The Senior Technical Business Support role is integral to enhancing the productivity and efficiency of the organization by providing high-level administrative and operational support. This position requires a professional with strong organizational skills and the ability to streamline processes, manage projects, and support the engineering leadership team in achieving strategic goals.

In this role the position holder will provide business and technical support to the Vice President in Global Engineering as well as to the Global Engineering Team located across the West network.

Essential Duties and Responsibilities

Communication and Documentation: Serve as a point of contact for internal and external stakeholders, facilitating effective communication and information flow. Prepare reports, presentations, and documentation to support business initiatives and management decisions. Responsible for reviewing, completing, and uploading documents into the documentation management system, while driving the related approval process to ensure accuracy and compliance.
Project support: Support and coordinate various business projects, tracking progress and ensuring deadlines are met. Collaborate with different departments to gather necessary information and resources for project execution.
Process Improvement: Identify opportunities to improve efficiency and effectiveness through process enhancements and tools optimization.
Financial Reporting and Analysis: Assist in budgeting, forecasting, and financial reporting activities.
Meeting & Event Management (coordination of meetings, rooms, technical equipment, transportation, hotel, catering)
Organize visits, guide and assist visitors.
Travel management for engineering team
Support SAP systems focusing on CAPAs and Change Control by implementing, managing actions and changes, training, liaising with stakeholders, and generating reports for improved efficiency and compliance.
Facilitate knowledge management ensuring accurate filing, documentation and version control of records.
Manage the onboarding process for new team members.

Education

Bachelor's degree, preferable commercial or technical study

Work Experience

Minimum 5 years’ experience in a comparable support role,
Proficient computer skills and in-depth knowledge of relevant software, MS office suite particularly collaboration tools Teams, SharePoint, OneDrive, SAP
Familiarity with project management tools and methodologies.

Preferred Knowledge, Skills and Abilities

Exceptional communication and interpersonal skills.
Fluent in English
Excellent problem-solving and analytical abilities.
Ability to respectfully communicate with senior leadership
Flexibility to work in different timezones and with international teams

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening. 