Title: Junior Specialist, Technology & Engineering Support

Requisition ID: 73219

Date: Feb 17, 2026

Location:

Eschweiler, NW, DE

Department: Digtl & Transfrmtion

Description:

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

Working closely with the regional and global D&T team, the role of the Senior Technical Support, D&T, Germany is having responsibility for developing and efficiently operating all aspects of the site’s infrastructure and End User devices in line with corporate guidelines and procedures. The role performs duties in line with best D&T practices and applicable regulatory requirements.

Essential Duties and Responsibilities

Collaborate with the regional and global D&T organization to enhance the local network infrastructure (keyword: network architecture, OT-segmentation)
Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level
Assist with troubleshooting and problem determination/resolution in the process of the mentioned projects
Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems with the use of existing procedures -
Perform other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
Participate in “on-call” support rotation
Other duties as assigned
Professional attitude in maintaining a clean, orderly and safe work area
Exemplary behavior in IT security related topics

Education

Bachelor’s degree or equivalent experience in Computer Science

Work Experience

Demonstrated working knowledge of basic to complex hardware and software products

Preferred Knowledge, Skills and Abilities

Bachelor’s degree or equivalent experience in Computer Science
Good interpersonal skills and communication skills
Strong service orientation
Open to change and prepared to drive change
Ability to work on own initiative and to meet strict deadlines
Strong project management and coordination skills
Experiences in collaboration within international teams
Required Languages: English/German
Expands skills in own work area within an analytical/scientific method or operational process
Applies experience and skills to complete assigned work
Works within standard operating procedures and/or scientific methods
Works with a moderate degree of supervision
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description #LI-AP1 #LI-ONSITE

Travel Requirements

None: No travel required

Physical Requirements

Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening. 