Title:  Junior Specialist, Learning & Development

Job Summary

• In this role, you will ensure that team members, managers and leaders have access to learning experiences that enable them to perform their job responsibilities effectively and grow their capabilities.
• For job role-based training you will work with content owners and managers to develop training matrices, curricula and assignments in compliance with West, customer, and/or regulatory requirements.
• You will ensure learning activities are captured appropriately in the learning management system (LMS) in alignment with corporate guidelines and provide data-based insights on training progress and challenges. 
• You also will support programs and initiatives to enhance team member, manager and leader capabilities including new hire orientation, and will serve as a coach to site trainers.
• You will contribute to projects or communities of practice that identify and promote best practices across the Learning and Development team members.
• You will develop strong partnerships with stakeholders and content owners advocating for effective and efficient processes that contribute to standardization and consistency.
• To be successful in this role you must be able to work independently, manage multiple priorities, take initiative, and influence key stakeholders and partners.

Essential Duties and Responsibilities

• Create and implement critical competency and role-based curricula and assessments for compliance training, re-qualifications, and certifications; work with leaders and content owners to ensure appropriate training and address challenges with training completion.
• Coordinate assignment of learning activities through the Learning Management System (LMS) to ensure accuracy and adherence to standards. Conduct annual reviews of training matrices to ensure that they are up-to-date and resulting in the proper assignment of training. Educate managers and stakeholders on available reporting and metrics. Respond appropriately to data requests, particularly in response to customer or regulatory audits.
• Assess the effectiveness of training programs by reviewing course completion statistics, participant feedback and quiz data and provide insights to content owners to improve content, delivery methods, and design.
• Apply global processes for learning management and individual skill development locally/functionally. Pursue opportunities to standardize, optimize and simplify local/functional and global processes. Contribute to team efforts to recommend standards and drive best practices across Learning and Development.
• Work with key stakeholders on learning strategies and priorities. Facilitate new hire orientation sessions and provide train-the-trainer sessions and coaching for production trainers. Support the design of effective training programs and develop training materials.
• Partner with HR to champion team member development and impactful experiences that foster positive employee engagement such as performance management, adopting the Global Leadership Competencies, providing feedback, individual development planning, etc.

Education

• Bachelor's Degree Human Resources, Education, Psychology or related field preferred
• Experience can be substituted for education

Work Experience

• Minimum of 1 year experience required
• Experience supporting training and or learning management system in a manufacturing or regulated industry preferred
• Strong verbal and written communication skills in the English and German languages

Preferred Knowledge, Skills and Abilities

• Knowledge of learning theory, instructional design, facilitation, and use of learning technologies, tools and processes
• Strong communication and presentation skills
• Demonstrated ability to work and communicate effectively with all team members, stakeholders and partners at all levels of the organization
• Ability to work independently; manage own workflow, deadlines, and ever-changing priorities and stakeholder needs; and establish a strong relationship with direct manager who will be in a different location
• Ability to collaborate with local and global colleagues in the spirit of developing standards, sharing best practices, and identifying opportunities for improvement
• Ability to conform to and abide by all regulations, policies, work procedures, instruction, and all safety rules
• Ability to comply with the company’s safety and quality policy at all times
• Well versed in Microsoft Office tools, i.e. Excel, PowerPoint, Word, Teams, etc.

Travel Requirements

Physical Requirements

What We Offer