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Title:  Production Group Leader - Shift

Requisition ID:  64476
Date:  Jul 7, 2024

Dublin, Leinster, IE

Department:  Operations


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

Ensures that the Quality of the product produced in the assigned area meets established guidelines and expectations. Monitors, records and tracks production and works closely with technicians/operators/engineers/value stream leads to ensure that schedules are met, record keeping and reporting is accurate, and timely communication is given to all concerned. Ensures the production floor operation is consistent with the vision of the company/group while providing support and feedback to production personnel. Ensures the area and team are always audit ready. Works with other Group Leaders on shift to resolve day-to-day and long-term issues. Reports to the Business Unit Manager.

Essential Duties and Responsibilities:

  • Responsibility for shifts measures of performance (KPI’s) - strives to achieve high utilization, high yield and low cost of quality; prepares, plans and schedules in conjunction with the planner and value stream lead (VSL).
  • Plan/ direct group decision process for control/development. Progress any quality actions for non-conformances in a timely manner.
  • Leads and supports the production teams to achieve the manufacturing goals.
  • Plan/ coordinate training, development and performance reviews of technicians/operators.
  • Responsibility for Safety and Security of personnel in the production area. Conducts Line Safety Walkabout each shift
  • Responsibility for Safety and Security of machines, equipment, and facilities of the production area.
  • Uses and understands statistical process control; monitors the quality of the product through SPC.
  • Uses and understands basic computer tools/programs for analysing results and/or compiling reports.
  • Responsible for making quality or processing/ automation / tooling related decisions on the production floor and co-ordination of same with the relevant engineers.
  • Lead and manage a high performing team/select no. of employees to deliver the defined business goals & objectives.
  • Identification and development of talent to include performance management and succession planning (in the West Talent Gateway).
  • Coaching / development of the employees using development and retention plans as appropriate.
  • Monitor / analyse / communicate measures of performance to the group/plant.
  • Co-ordinate communications with other production areas.
  • Plan / communicate production schedule, quality requirements etc.
  • Expedite materials, equipment, and resources as required in conjunction with the planner and VSL
  • Coordinate the implementation of product / process / automation changes with the relevant engineer.
  • 6-S standards in production areas are to the required standards
  • Delegate tasks to technicians/operators, having ensured that adequate training is provided.
  • Develop and maintain production methods/procedures and all supporting documentation to meet the requirements of ISO9001/ ISO 13485 / ISO 14001.
  • Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
  • Compliance to all site Environmental, Health and Safety requirements, training and regulations.
  • Compliance to all local site company policies, procedures and corporate policies.
  • Perform additional duties at the request of the direct supervisor.

Basic Qualifications: 

  • Ideally should possess a Plastic or mechanical engineering qualification, or have relevant industrial experience.
  • Must have 5+ years people management experience with the ability to develop people and identify talent.

Preferred Knowledge, Skills, and Abilities:

  • Experience in the injection moulding industry desirable.
  • Should have a working knowledge of robots/automation systems and moulding ancillary equipment.
  • Must be self-motivated, focused, and able to work in a team environment.
  • Must be able to work with all levels of employees.
  • Must have high standards of Health and Safety and ensure compliance with the Health and Safety Site Systems.
  • Must be able to work in conjunction with Quality to ensure Product Quality and compliance with the Quality systems at all times.
  • Must possess good communication skills, both written and verbal.
  • Must have good numerate ability and be able to manage a budget.
  • Should be computer literate.
  • Must be able to organize and prioritize tasks for self and others.
  • Travel Requirements: No travel required.

Physical and Mental Requirements:            

  • Physical Requirements: must be able to be exert up to 56lbs / 25kg of force occasionally, or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects and / or    negligible amount of force frequently or constantly to life, carry, push, pull or otherwise move objects. 
  • Mental Requirements: must be able to communicate with other members of the team and other departments, be a quick decision maker and have capacity to interpret data efficiently and effectively. Must have a high level of personal resilience to accommodate changing business circumstances and needs. Ability to work under pressure. Must be confident with public speaking. Must be able to communicate, manage and develop a large, diverse, team of operators.


Delegation of Duties:

When absent from the site duties and responsibilities will be delegated to the following designates:

  • Sr, Prod Oper, Ops, Dublin • Operations








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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