Title:  Associate Solution Architect ,D&T, S/W Package

Job Summary

In this role you are part of the Infrastructure Engineering, Client Compute Engineering (CCE) team working within the Digital Transformation (D&T) group responsible for working closely with local, regional, and global teams supporting tools and functions providing endpoint deployment maintenance and management. YYou will provide technical and administrative services in a highly complex and global environment that will utilize such tools as: Microsoft Endpoint Configuration Manger, Flexera Installshield, Intune, JAMF .

The CCE team is responsible to consult with the business using standard services and defines implementation concepts for enhancements and new features that are in line with D&T best practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).

This role would participate in continuously monitoring the development plans and announcements of our key service providers (e.g. Microsoft) that enable the CCE team to develop deployment strategies that enable new features to ensure that West utilizes the best and most efficient usage of our provider services.  As a subject matter expert, you will enable the local site support team to implement troubleshooting of installation and configuration issues by providing useful documentation and 3rd level support where necessary.

At West, we are by the side of patients. The work we do impacts patients’ lives each day – our products are a critical part of healthcare delivery, and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect.

Essential Duties and Responsibilities

• Actively provide consulting services related to tools like Microsoft Endpoint Configuration Manager, Intune and JAMF, etc.
• Supporting the architectural and conceptual development of the tools listed
• Contribute to the troubleshooting and problem determination and resolution
• Collaborate with the regional and global D&T organization to maintain existing endpoint configuration services
• Participate in local, regional, and global D&T projects and support project execution
• On-going observation of new enhancements and features of our endpoint configuration tools and services (e.g. Microsoft Endpoint Configuration Manager, Intune, JAMF)
• Professional attitude in maintaining a clean, orderly and safe work area
• Providing transparency on achievements, challenges and upcoming activities
• Adherence and following the policies of D&T security related topics
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures, and corporate policies
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Additional Responsibilities

• Has advanced and specialized expertise, typically developed through a combination of job related training and considerable on-the-job experience
• Completes assignments and facilitates the work activities of others; coordinate work beyond own and team area
• Continuously Propose and implement improvements to processes
• Works autonomously within established procedures and practices 
• Maintains awareness of all relevant SOPs as per Company policy
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Comply with the company’s safety policy at all times

• Microsoft Endpoint Configuration Manager
• Program and project management skills – agile project management
• Scripting basics (Powershell, VBscript, Bash etc)
• Must  SCCM Experience with Packaging
• Should have packaging experience with InstallShield and PowerShell Studio
• Should have Jamf experience, packaging , MacOS, iOS, iPadOS, bash scripting

Education

• Bachelor’s degree Computer Science, Information Systems, or other related field or equivalent experience.  
• Experience of deployment of packages and support of Endpoints thru packages,

Work Experience

• 1-3  years of relevant work experience  
• Demonstrated working knowledge of basic to complex hardware and software products.

Preferred Knowledge, Skills and Abilities

• Experience providing remote support to external clients and usage of remote assistance/desktop tools.
• knowledge of (Microsoft) 365, Microsoft OS, Active Directory, Remote Assistance tools, VPN, Mobile Devices, information technology hardware laptops/desktops/printers.
• Strong problem-solving, analytical and communication skills.
• Communicate effectively and professionally on phone, e-mail and in person.
• Must be detail oriented and able to follow procedures and create documentation
• Fully Bilingual (Spanish and English), speaking and writing.

License and Certifications

Travel Requirements

Physical Requirements

Additional Requirements

What We Offer

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