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Title:  Finishing Shift Lead

Requisition ID:  54844
Date:  Sep 11, 2022

Waterford, Munster, IE

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Shift Lead at West Waterford supports the Area Manager to ensure safe and compliant operation of the manufacturing facility production on a shift basis. He/she supports directly and closely engages with the shift operations team.


Essential Duties and Responsibilities:

  • Safe operation being the primary objective, the Shift Lead ensures good schedules are achieved in accordance with the company’s policies and procedures, this includes efficient shift start up handover to next shift and driving performance to achieve site metrics, Safety. Quality, Performance, Financial etc.
  • Maintain plant safety at the highest level with a focus on prevention of incidents via the Good Save (Near Miss Reporting) Program as well as providing an immediate response-thorough investigation-corrective action for all hazardous occurrences and accidents.
  • Out of hours the Shift Lead acts for the Area Manager and engages the site call out support system as required.
  • Provides front line response for safety, quality and plant downtime issues.
  • Constantly work to improve the compliance culture with respect to quality, housekeeping, cGMP, utilizing plant systems such as Deviation, CAPA and Change Control.
  • Support the Area Manager to:
    • Complete production paperwork including opening and closing work order documentation.
    • Carry out complete review of Batch Cards including sign off.
  • In conjunction with the Area Manager participate actively in Waterford Lean Daily Management System. Monitor actual v planned performance and take corrective actions as necessary in order to meet targets for safety, RFT quality, output and efficiency.
  • Participate in production teams and plant cross functional teams. Play an active and key role in continuous improvement initiatives/projects.
  • Support Area Manager in Organization and execution of training for the team; identification of training requirements for the team; planning and evaluation of the personnel development activities in line with the company targets.
  • Manage the team’s performance, conduct performance 1 to 1’s, support recruitment, training and development plans while addressing any issues that arise in a timely manner.
  • Maintain a positive employee relations atmosphere. Ensure that there is good communication and co-operation by encouraging knowledge sharing.
  • The job holder is aware of his/her special responsibility for quality according to the company’s the quality policy and conducts his/her activities in accordance with the company quality policy at all times.
  • Respects and is aware of all relevant SOPs as per company policy that pertain to the position.
  • Undertakes necessary training and re-training to ensure full understanding of the latest policies.
  • Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
  • Compliance to all local site Environmental, Health and Safety regulations.
  • Compliance to all local site company policies, procedures and corporate policies.


Basic Qualifications: 

  • Degree in Engineering or business-related discipline 


Preferred Knowledge, Skills and Abilities:

  • 3+ year experience in a Shift Supervisory or Shift  Lead role.



  • Proven leadership/management skills
  • People management
  • Strong analytical skills
  • Self-motivated, results and solution-oriented personality
  • Excellent communication skills (written & oral) with sound presentation skills. Must be able to communicate with numerous business partners at the right level with the right details (e.g. Corporate Mgmt., Plant Mgmt., Business Teams, and Regulatory Bodies)
  • Maintains a high level of integrity
  • Must be able to work in a fast-paced environment and be able to manage many priority items at one time.
  • Team player, building and maintaining strong relationships with colleagues in Finance and other functions in various countries and on multiple hierarchical levels.
  • Independent and persistent
  • Hands on







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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