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Title:  Quality Assurance Technician Night Shift

Requisition ID:  60056
Date:  May 20, 2023

Walker, Michigan, US

Department:  Quality

This position is a night shift, 5:45 PM - 6:00 AM Wednesday, Thursday, Friday and every other Saturday


Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:   Performs receiving inspections, start-up inspections, in-process and final inspections. Completes documentation & reviews production records. Performs analytical testing on various materials. Troubleshoots and solves technical problems. Programs and operates automated inspection equipment. Prepares shipping documentation & documentation audits.


Essential Duties and Responsibilities:


    • Inspects and release incoming materials. May perform analytical testing, evaluates, records and reports on the chemical and physical properties of various substances and materials to determine product release approval status.
    • Review and approve Batch Production Records from each job.  
    • Compose Non-Conformance Report (NCR) Deviations, Document Change Notices (DCN), Out of Specification (OOS), Work Instructions, Incoming Quality Control (IQC) forms and Engineering Change Requests (ECR’s). 
    • May create protocols for validation of analytical procedures, perform the validation, calibrate gauges and write reports.
    • May compose protocols for Installation Qualification/Operational Qualification (IQ/OQ) of various equipment, perform IQ/OQ.
    • Assist in the design & drawing reviews and make recommendations for improvements, clarification, and correctness as needed.
    • Assists shift personnel with quality issues and/or measurement techniques.
    • Input incoming lots into expiration/retest database.
    • Maintain expiration/retest date database for incoming materials. Review retest dates and arrange for testing of materials for retest. Review expiration dates and arrange for disposal of expiring materials.
    • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules. 
    • Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
  • Maintains a clean, orderly, and safe workstation and environment at all times.
  • Other duties as assigned


Education and Experience:

  • Education: High School or Equivalent
  • Experience: Less than 3 years
  • Highly proficient in MS Office applications

Knowledge, Skills and Abilities:

  • Knowledge of statistical analysis
  • Experience with ISO 9000 standards and GMP’s
  • Excellent organizational skills with close attention to detail and accuracy
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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