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Title:  Production Supervisor

Requisition ID:  56851
Date:  Sep 23, 2022

Walker, Michigan, US

Department:  Operations

Onsite position: Shift 4: 12 hrs shift starting at 5.30pm EST.  Wednesday, Thurs, Friday, every other Saturday


Who We Are:

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Plans and coordinates the daily activities of employees assigned areas to insure efficient production. Responsible for making sure all tasks are performed safely, efficiently and accurately to maintain and improve plant performance in the areas of safety, quality and cost control.


Essential Duties and Responsibilities:

  • Oversee and monitor day-to-day operation of production employees
  • Manage employee hours/schedules to make sure production schedules are met and costs are controlled
  • Participate in the scheduling process to assure daily production schedules and orders are completed on a timely basis.
  • Effectively implements production plans and performance criteria; runs shift meetings; confirms production progress; responds to delays; takes corrective actions; records KPI performance.
  • Advises department management and impacted departments on matters relating to daily operations and makes recommendations for improvements when feasible.
  • Performs/ensures investigations and document corrections/modifications are done effectively and in a timely manner.
  • Responsible for the training and develop of employees through establishment of performance objectives
  • Develops employees through orientation, training, establishment of objectives, communication of rules and policies while building employee morale and motivation.
  • Communicates goals and objectives, applies company policy, administers discipline, insures positive employee relations and reviews the performance of direct reports.
  • Maintains time and attendance records for direct reports. 
  • Continuously improves shift performance by implementing lean manufacturing concepts, techniques and processes.
  • Incorporates and maintains safety observances, including but not limited to, use of all PPE by employees and promoting good safety practices and habits.
  • Maintains compliance with company policies, cGMP’s, safety standards, and good housekeeping practices.
  • Recommends and implements value and process improvement programs.
  • Performs other duties as assigned.


Education and Experience:

  • Education: Bachelor’s
  • Experience: 3-5 years
  • Bachelor’s or Equivalent Experience - Business, Supply Chain, Finance or Accounting preferred.


Knowledge, Skills and Abilities:

  • Ability to directly supervise 10 or more employees
  • Good communication and employee relations skills
  • Effective analytical,  problem solving, and conflict resolution skills.
  • Coaching/training skills to be able to train and motivate employees
  • Ability to establish and maintain good working relationships with all levels in the organization.
  • Proficient in computer use including Microsoft Office.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Knowledge of FDA regulatory guidelines, cGMP, and ISO requirements preferred
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.


Physical and Travel Requirements

  • Manufacturing environment
  • 10% travel or less
  • Occasionally required to work on different shifts.
  • Regularly uses hands and fingers to operate objects, tools or controls.
  • Frequently required to stand, talk and hear for periods of time.
  • Must occasionally lift and/or move up to 35 pounds


West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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