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Title:  Value Stream Manager

Requisition ID:  52594
Date:  Nov 13, 2022

Tempe, Arizona, US

Department:  General Management



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

This role is responsible for driving the highest standards in Operational performance aligned with the Business Key Performance Indicators (KPI), e.g., Health & Safety, Quality, OEE, Absenteeism, Customer Satisfaction, Value Stream, Financials COPQ, etc. Key to the role will be the manager's ability to share knowledge/learning and drive improvement in the value stream in charge. Responsible for ensuring the effective management and development of staff, including timely feedback on performance, including championing adherence to West policies and procedures. Reports directly to the Manager, Operations.


Essential Duties and Responsibilities:

  • Commercial leadership and management of the customers allocated to the Business Unit, including full P&L responsibility for all operational aspects.
  • Management of SmartDose value stream and associated key performance indicators
  • Ability to critically execute SmartDose project portfolio according to plans as scheduled and on time
  • Drive and lead the use of lean and six sigma tools and techniques in everyday problem solving and process improvement activities
  • Install, promote and drive a process-driven continuous improvement culture within existing businesses and establishment of appropriate structures and systems to deliver value to the customer
  • Provide and drive long-term solutions & error proofs to existing process related issues to prevent reoccurrence
  • Recommend measures to improve production processes/methods, equipment performance, and product quality.
  • Ensure that all customer/production delivery deadlines are adhered to.
  • Facilitate meetings with the customers/vendors on-site and off-site to determine the needs, requirements, and customer specifications. Establishes relationships with customer and assembly & automation suppliers in pursuit of exceeding collective business results
  • Define departmental objectives in line with business goals.
  • Institute and ensure implementation of training programs to ensure personnel is proficient in performing assigned duties.
  • Routinely evaluate and review employee performance.
  • Implement engagement plans & initiatives to motivate workers towards achieving established goals.
  • Lead project teams and team meetings as required.
  • Must have good communications skills to engage all levels of the business and the ability to simplify the complex technical language in simple, short, accessible mediums that provide credibility and understanding to the associated activities.
  • Responsible for project cost accounting and delivering projects on schedule and at budget.
  • Ensure the plant complies with OSHA and local, state, and federal environmental regulations.
  • Ensure that the value stream in its entirety is FDA ready at all times
  • Other duties as assigned


Basic Qualifications: 

  • Bachelor's degree or equivalent experience
  • Master's Engineering degree preferred.
  • Lean Sigma essential concept understanding any Belt level certification will be a plus
  • Basic knowledge of P&L and financials


Preferred Knowledge, Skills, and Abilities:

  • 4-6 Years of experience in medical device development and manufacturing. Leading and managing a diverse team in a fast-paced and highly regulated manufacturing environment.
  • Knowledge of manufacturing processes, workflows, production equipment, and industrial techniques.
  • Must have effective problem solving and interpersonal skills.
  • Good project management skills
  • Support and contribute to Lean Sigma programs and activities toward delivery of the set target
  • Able to comply with all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Able to comply with the company's safety policy at all times
  • Able to adhere to the company's quality policy at all times.
  • Ideally, have injection molding and tooling knowledge/expertise.
  • Excellent commercial acumen and customer relationship-building skills.
  • Strong analytical and problem-solving skills.
  • An ability to lead in matrix structure multiple projects on time to budget.
  • Excellent communication skills.
  • Self-motivated, results-oriented, and highly focused/organized mindset.
  • Fluent in English.


Travel Requirements:

  • Must be able to travel up to 20% of the time


Physical & Mental Requirements:

  • Must be able to perform job duties as required with limited physical demands
  • List any mental requirements







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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