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Title:  Program Manager

Requisition ID:  56835
Date:  Nov 12, 2022

Tempe, Arizona, US

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Responsible for new program development and implementation. Must effectively manage project budget, timeline, scope and resources. Identify the long- and short-term projects that will provide efficient, effective and timely service to customers in the various areas of support. Evaluates new technical developments and institutes effective software and hardware changes. Coordinates activities between groups/disciplines. Provides leadership, information and support to team members and subordinates. Responsible for West development standards such as MOU, NDA projects requiring minimum standards of control and review.


Primary Duties and Responsibilities:

  • Reports weekly program status to customer, management and team. The report must include open items, budget and schedule status.
  • Identifies project workload far enough in advance to plan and provide resources.
  • Develops and manages the program budget. Uses accounting resources.
  • Coordinates program resources (people and material) across West globally.
  • Ensures compliance with state, federal and company operating procedures and manufacturing process techniques (e.g., EPA, etc.).
  • Provides service to all departments and troubleshoots any problems that may arise related to projects.
  • Leads effort to be proficient and improve systems to support program resources (people and material) and the manufacturing process.
  • Participates in decisions concerning development of project expenditures and direct/indirect labor authorizations.
  • Monitors several projects for adherence to proper documentation by providing the operation with appropriate resources.
  • Facilitates product transfer to manufacturing.
  • Provides appropriate documentation to ensure customer satisfaction.
  • Works with commercial and engineering teams to generate NRE quotes.
  • Product and business risk evaluation and mitigation strategies.


Basic Qualifications: 

  • Excellent ability to persuade user forums in a diplomatic and effective manner.
  • Must be accessible to meet the needs of internal and external customers. Remain catalyst in the organization.
  • 3-5  years of relevant experience
  • Strong communication, leadership, interpersonal and motivational skills.
  • Technically competent in all phases of validation processes, manufacturing processes and business operations.
  • Ability to work independently as well as in a team-oriented environment.
  • Work on PCs, associated software and spreadsheets.
  • Detail and follow-through oriented. Able to delegate responsibility.
  • Strong problem-solving and time management skills.
  • Multi-task oriented and able to set priorities.
  • Basic automation understanding (Understanding of vision systems, essentials of PLCs, pneumatic basics understanding, ACDC electric understanding, robotics basics, automation programming, hydraulics.)
  • Microsoft Project or other project planning software experience.


Preferred Qualifications:

  • Manufacturing ERP experience preferred
  • MES and Serialization (Understands and can support implementation of MES and Serialization systems)
  • Drug handling and medical device regulations (21 CFR 210, 211, and 820)
  • Prior experience with combination product, drug handling, and packaging processes.
  • Excellent analytical, problem solving and organizational skills
  • Good interpersonal skills and the ability to interface with employees in all levels of the organization is critical
  • Good negotiating and conflict resolution skills


Travel Requirements:

  • Must be able to travel up to 0-5 % of the time


Physical & Mental Requirements:

  • Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.
  • Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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