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Title:  Lead Automation Technician

Requisition ID:  60081
Date:  Feb 3, 2023

Tempe, Arizona, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

In this role, you will be responsible for maintaining operational efficiency of automated assembly lines on a Monday through Friday night shift. You will be the first point of contact during the escalation of any technical issues regarding automation during your shift and will be responsible for teaching and encouraging growth in all night shift technicians.

Essential Duties and Responsibilities:

  • Lead the technician team onsite during your shift in troubleshooting, communication, and conflict resolution.
  • Teach other technicians and provide opportunities for growth.
  • Provide technical support regarding all projects, installations, and repairs on your shift.
  • Communicate findings and troubleshooting results to colleagues and management through email, text, and voice calls.
  • Maintain effective communication from the night shift to day shift and engineering staff.
  • Ensure that all maintenance is done on schedule.
  • Troubleshoots non-functioning components including servos, sensors, mechanical, electrical, and pneumatic components and systems.
  • Logs equipment usage, parts replacement, and performs maintenance to ensure maximum functionality.
  • Ensure the use of a digital dashboard for thorough analysis and fault reviews.
  • Performs analysis on automated and related equipment.
  • Works smoothly with team members on all shifts.
  • Reviews line history and documentation to enhance line efficiencies. Follows escalation plan to minimize downtime.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual, and predictable attendance.
  • Other duties as assigned


Basic Qualifications: 

  • Education or Equivalent Experience: 2-year technical degree.
  • Experience in production environment, particularly as it relates to automation.
  • Strong organizational and problem-solving skills.
  • Excellent mechanical aptitude and communication skills.


Preferred Knowledge, Skills and Abilities:

  • Possess multiple skills in the areas of manufacturing processes, electronics, pneumatics, and mechanical systems.
  • Strong leadership skills and interpersonal skills to communicate with peers.
  • Possess broad based knowledge to successfully troubleshoot, diagnose, and solve problems that relate to mechanical, electrical, and pneumatic systems.
  • Experience in medical device industry or other regulated industry.
  • Ability to remain calm while working under pressure.
  • Demonstrate knowledge concerning general safety protocol and procedures.
  • Ability to put pieces of information together to form general rules and conclusions.
  • Knowledge of quality systems requirements, FDA Quality System Regulation, cGMP, and ISO 9002.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.

Travel Requirements:

  • Minimal Travel Requirements


Physical & Mental Requirements:

  • Must be able to work a 40-hour work week, plus overtime and/or irregular hours as required to complete assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues.
  • Ability to lift 40 pounds.
  • Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may always be stressful due to competing resources while maintaining company confidentiality.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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