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Title:  Sr. Project Specialist, D&T, IoT Product & Compliance

Requisition ID:  48380
Date:  Jul 3, 2022

Taipei, Taiwan, TW

Department:  Digtl & Transfrmtion



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:


As part of the IoT solution team, the Senior IoT Product & Compliance Mgt Specialist, Digital and Transformation participate in the design, development and support of West IoT solutions with a focus on internal and external communication, processes and compliance. Own IoT product artifacts and related documentation and help to translate product strategy into detailed stories and requirements. He/she will work with an international team to bring the power of IoT in the Pharmaceutical space, contributing to a more efficient and effective production flow as well as instrumentally contribute to West Pharma IoT internal and customer facing capabilities.


Essential Duties and Responsibilities:


  • Be a key communication cornerstone between development team and project stakeholders
  • Own IoT projects artifacts and project related documents
  • Translate product strategy into detailed stories and requirements
  • Support projects validation process for GxP & Medical data management regulation
  • Be a reference for internal product and development SOPs and contribute to their evolution
  • Gain a deep understanding of product experience, identify, and fill feature gaps and generate new ideas that improve customer experience to grow value of the West offering
  • Grow and maintain a clear knowledge of the latest market offerings and technologies
  • Produce high quality documentation based on implemented methodology standards
  • Drive product launches including working with the marketing team, executives, and other product management team members
  • Act as a product evangelist to build awareness and understanding
  • Utilize user feedback to work with development team on feature enhancement proposal
  • Support senior roles to define roadmap track progresses
  • Other duties as assigned


Education and Experience:


  • Bachelor’s degree in technical field preferred
  • 5+ years of related work experience
  • 3+ years of related product management skills


Knowledge, Skills and Abilities:


  • Excellent communication oral and written skills
  • Proven experience as product and/or project manager related role
  • Experience as technical writer is a plus
  • Good agile project experience
  • Experience with ticket tracking systems (eg. Jira or Azure DevOps)
  • Good understanding of IoT space technologies
  • GxP regulatory experience is a plus
  • Medical data management regulatory experience is a plus
  • Excellent organization skills with ability to organize task and team communication efficiently
  • Ability to work autonomously in a fast-paced and complex environment with a self-motivated work ethic; use sound judgment with an ability to manage multiple priorities with a sense of urgency
  • Able to comply with the company’s safety and quality policies at all times









West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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