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Title:  Quality Control Supervisor

Requisition ID:  50099
Date:  Jun 11, 2022

St Petersburg, Florida, US

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

In this role, you will monitor, control, and supervise the day-to-day activities of Quality Inspectors who perform inspection of raw material, in process and finished product sampling.  Implement and follow quality standards and policies.  Suggest changes in procedures, documentation, and measuring and testing equipment.  Investigate plant quality issues and work with other departments to resolve. 


Essential Duties and Responsibilities:

  • Ensures compliance with quality system documents, cGMPs, ISO standards and FDA regulations.
  • Identifies and develops opportunities to improve existing processes and procedures.
  • Assists in and manages the verbal communications and visual checks of work activity to ensure quality requirements are being fulfilled.  Ensure proper corrective actions, discrepancy reports and follow up activities are accomplished.  Advise on tooling conditions and provide reports to aid in the course of action when components do not meet specifications.
  • Responsible for quality inspections and documentation verification.
  • Reviews documentation for correctness of closed product lots.  Determines if product is to be released or if Non-Conformance Report (NCR) is required.
  • Assist in developing documentation and procedures during the qualifications of new tooling/customers.
  • Performs investigations of plant quality problems/issues and customer complaints and suggest corrective actions.
  • Assists in inspection problems.  Assist in performing laboratory test methods as required.
  • Maintains Finished Good Quarantine documentation.
  • Supervises maintenance and archival of quality records.
  • Works on product quality and process improvement as directed by the Quality Manager.
  • Determines appropriate method for measuring product when standard method is not available.
  • Assists during customer audits as needed.
  • Provides guidance, leadership, and support to direct reports.  Participate in the resolution of employee complaints and personnel or performance issues.
  • Reviews and updates SOIs and QC Sample Plans.
  • Manages job functions and prioritization of the workflow for the QC/QA Technicians; serves as backup for QC/QA Technicians during vacations/absences.
  • All other duties as assigned.


Basic Qualifications: 

  • Bachelor’s degree in Science or Engineering preferred or Associate’s degree in an applicable technical area or equivalent experience.
  • 5+ years of experience in Quality Assurance or SPC field.




Preferred Knowledge, Skills and Abilities:

  • Knowledge of statistical process control techniques and component measurement equipment.
  • Experience in SAP preferred
  • Experience working in cGMP production environment preferred
  • Support and contribute to Lean Six Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.

Travel Requirements:

  • Must be able to travel up to 5% of the time


Physical & Mental Requirements:

  • Must be able to work in a manufacturing environment that runs 24/5.
  • Must be able to express or exchange ideas with employees.
  • Must be able to understand direction and adhere to established policies.
  • Must have strong communication and active listening skills.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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