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Title:  Process Excellence Manager, Elastomers

Requisition ID:  35906
Date:  Oct 7, 2021

St Petersburg, Florida, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Through use of statistical techniques; plan, schedule, execute process projects and communicate project status. Coordinate business unit lean savings, goals and objectives.  Assure that production processes are repeatable and capable of meeting specifications. Provide leadership on lean thinking and lean processes to ensure established goals and objectives are met.  Provide methods to monitor processes to assure they remain in control.  Coordinates and reviews the process capability of customer samples produced in the facility.


Essential Duties and Responsibilities:

  • Create strategic plans to eliminate waste within the business unit by utilizing lean processes, metrics, cost savings, best demonstrated practices and enterprise resource management. Works with all departments in reference to utilization of and training in these techniques and programs.
  • Ensure that workplace process improvements are visible, that savings are tracked, validated and posted.
  • Manage capital and non-capital projects to improve capacity, quality, efficiency, utilization and safety at the lowest cost.  Manage projects by maintaining project timelines and continuously evaluating actual project costs with budgeted costs so projects will be completed on budget and in a timely manner.
  • Assist in the training and guidance for champions, team leaders and members to develop and implement Lean action plans, and in the transfer of technology and lean initiatives to other West plants.
  • Sets up or participates in continuous improvement teams related to establishing a process or process improvement.
  • Reviews control charts/data generated from facility processes to assure they are in a state of statistical control. Reports status as appropriate.
  • Assists with facility/supplier audits and meetings, as required.
  • Serve as a global Subject Matter Expert (SME) on various process or equipment related items.  Serve as a member of the site leadership team and participate in the decision making process.
  • Collaborate with QA and Engineering to set up and conduct capability studies, designed experiments, sampling programs, process validations, etc. to evaluate the manufacturing capability of the new product/process.  Responsible for the input, analysis and reporting of the data generated from these studies.
  • Provide QA with necessary process/product documentation for them to maintain formal (GOP, SOI, GMPs, etc.) as required, work with the Customer (with Sales and QA support) and the plant to assure both parties understand each other’s needs and capabilities.
  • Performs other duties, as assigned based on business needs.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance.


Basic Qualifications: 

  • Education: Bachelor's in Engineering or Statistics concentration; or recognized equivalent
  • Experience: 8-10 years of experience
  • 5+ five years’ experience in a manufacturing/production environment, at least five years related experience and training in Lean Manufacturing Principles required.
  • Must have good interpersonal/leadership skills and be able to interface with all departments and team member levels.
  • Must have excellent organizational, interpersonal and problem solving skills and be able to interface with employees in all levels of the organization.
  • Excellent computer skills required including SAP, all MS Office applications, Mini-tab and other statistical software programs.
  • Must possess a Six Sigma Black Belt certification and have at least five (5) or more years of experience demonstrating and using Six Sigma/Lean tools and methodologies.

Preferred Knowledge, Skills and Abilities:

  • Prior manufacturing experience in a pharmaceutical industry preferred.
  • Master’s degree preferred.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
    • List any safety requirements applicable to role within your country
  • Able to comply with the company’s quality policy at all times.
    • List any quality requirements applicable to role within your country

Travel Requirements:

  • Must be able to travel up to 05% of the time


Physical & Mental Requirements:

  • Must be able to read and write
  • Good communication skills to interact with others in a positive manner
  • Must be able to understand direction and adhere to established procedures
  • Must be able to perform job duties as required with limited physical demands








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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