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Title:  Toolshop Technician

Requisition ID:  65752
Date:  Jul 10, 2024

Singapore, Singapore, SG

Department:  Operations

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

Perform Toolshop activities including but not limited to service & installation of trim dies, mold cleaning and/or chemical cleaning, mold installation on all type of mold presses. In additional, supports the Toolshop department and Manufacturing team activities to achieve the established goals & KPIs.


Essential Duties and Responsibilities:

  • To perform all toolshop activity as follows:  Service and installation of trim dies, Mold cleaning as salt bath and/or chemical cleaning. Molds installation on all type of mold presses in West Jurong in a safe and productive way, meeting our products quality requirements.
  • Ensure that all trim dies and compression molds are maintained in good condition.
  • To resolve technical issues to minimize disruption to production. Execute trouble shooting related to defective products in timely and effectively.
  • For trim dies, dismantle and perform full servicing including sharpening, chamfering of die plate, change of parts according to standard procedures.
  • To perform mold flatness check, Scissor sharpening, Prepare vacuum spring hose and vacuum strip.
  • Provide assisting training to team member (T1).
  • Perform strainer cleaning and change of filter for chemical tank and rise & dry tank. Preform de-sludge for salt bath tank. Topping up and draw out of Kolene W10 and Hoeschalin. Perform PM for toolshop equipment.
  • Maintain an effective communication between shift in Tier 1. Submit See Do Say and Kaizen suggestion. Ensure proper completion of document and records. At all times adhere to Company rules, regulations and policy.
  • Able to safely operate PIT (Power industrial truck).
  • Perform any other duties as assigned by superior.


Basic Qualifications: 

  • Preferably with NTC / NITEC in Precision Machining/Mechanical Engineering.
  • 2-5 years relevant job experience in toolshop or machine shop operation.
  • Basic Microsoft Office knowledge required (Outlook, Word, Excel); able to write email. 
  • Able to speak, write, and read basic English.


Preferred Knowledge, Skills and Abilities:

  • Work in a cGMP compliant manner as required by the Company.
  • Ensure good 5S and housekeeping are maintained at all times in the work areas.
  • Ensure that tools conform to the quality requirements of our customers and meet full customer satisfaction.
  • Adhering to process and procedures that apply to the job.
  • Ensure all necessary safety features are checked and tested according to the requirements before start operation / hand over process.
  • Promptly report any malfunction safety features to superior immediately for corrective action.
  • Ensure that company provided gown is worn in production. Proper use of Personal Protective Equipment (PPE) where applicable.
  • Work safely to not cause unsafe conditions or unsafe acts. Adhering to the processes and procedures that apply to health and safety. Able to always comply with the company’s safety policy.
  • Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
  • Support Lean Sigma activities and actively drive waste reduction (7 waste) and quality improvements.
  • Basic operation of CNC for chamfering of trim dies or operation of manual drilling machine.


Travel Requirements:

  • No travel required.


Physical and Mental Requirements:       

  • Able to lift die blocked into the surface grinding machine (up to 25kg).
  • Work in hot environment when working with molds in production or salt bath room.
  • Able to focus on the job on hand without getting disrupted easily.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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