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Title:  Sup, Ops, Jurong

Requisition ID:  65644
Date:  Jul 5, 2024

Singapore, Singapore, SG

Department:  Operations

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role you will Supervise production processes, schedules and personnel.  Responsible and accountable for adherence to procedures, proper production, quality, maintenance, safety and schedules on assigned shifts.  Promote effective employee and company relations to help improve customer service and company profits. 


Essential Duties and Responsibilities:

  • Supervise shift personnel in the manufacture of plant products consistent with high quality and safety standards.
  • Maintain close observation of orders to keep informed of manufacturing status and, when needed, initiate the necessary steps to conform to schedule.
  • Promote and support site initiatives including safety programs, lean initiatives, training programs, and consistently interpret & apply all policies, practices and procedures among plant employees. 
  • Recommend and implement measures to motivate employees and to encourage employees to recommend ways to improve process, quality, safety and efficiency.
  • Routinely evaluate employee performance and identify training needs. Coach and counsel employees for performance, attendance and behavior.  Participate in the resolution of employee relations issues.
  • Review and approve work time in the appropriate time keeping system.  Maintain and verify accuracy of the hours each employee has worked.
  • Adjust direct labor to support demand and manage available resources to ensure on time production and delivery of customer orders.
  • Ensure SOPs, cGMP, OSHA and Safety regulations are followed.
  • Perform routine visual inspection of work areas for unusual occurrences, safety hazards, housekeeping, work space organization and generate work orders where appropriate.
  • Liaise with internal and external customers and other departments as appropriate.
  • Participate in special project teams as assigned.
  • Performs other duties as assigned based on business needs.
  • Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance.
  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s degree in technical or business related field
  • Minimum 8 years of experience in manufacturing with  3 years of experience in People Management
  • Knowledge of computer programs and applications
  • Certification in First Aid/CPR


Preferred Knowledge, Skills and Abilities:

  • Ability to directly supervise hourly employees in the manufacturing/production area
  • Must have effective problem solving and interpersonal skills
  • Able to exercise independent judgment with limited instruction and guidance
  • Strong interpersonal skills
  • Ability to establish and maintain good working relationships with all levels in the organization.
  • Proficient in computer use including Microsoft Office
  • Excellent written and verbal communication skills with all levels of employees. Must exhibit a positive and
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.


Travel Requirements:

  • NA


Physical and Mental Requirements:

  • Manufacturing environment
  • Minimal to no travel
  • Overtime and being on-call is required.  Occasionally required to work on different shifts.
  • Regularly uses hands and fingers to operate objects, tools or controls. Frequently required to stand, talk and hear for long periods of time.
  • Must occasionally lift and/or move up to 35 pounds
  • Specific vision abilities may be needed by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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